FAQ Type: Custom Clearance

We accept Visa and Master Card, both of which attract a 1.5% processing surcharge. Unfortunately, these credit card processing fees are levied by the banks and due to our low professional fees, we are forced to pass them on.

For most clients this fee translates to around $5.00. For a full list of charges you can expect to pay please see the What It Costs section above.

The tariff classification is an 8-digit reference number and 2-digit statistical code, obtained from the Australian Customs Tariff that identifies the imported item and the rate of Customs duty that applies.

Yes, but Firearms and parts/accessories thereof require additional legislative processing
which takes considerable time and therefore incurs an additional $50 processing surcharge.

Just ensure you upload your import permit (if applicable) with your documentation upon online
lodgement.

That’s okay, just upload them all via the online form and our brokers will evaluate and
notify you accordingly if required.

Yes. We can pre-clear your consignment as soon as it departs the origin.

We cannot however clear it prior to the date of origin flight departure as this is the valuation date of the consignment which determines customs exchange rates.

Yes. Formal customs clearance is required but we apply legislation to exempt you from the Duty, GST and Gov. entry fee.

The only additional requirement with consignments under AUD $1,000 is the you will also need to provide Evidence of Money Price Paid (EMPP) to validate the value of your consignment.

EMPP is any document that verifies the transfer of funds from your bank account to the suppliers account for the invoice value. Typical examples are PayPal or T/T receipts and Bank/Credit Card statements.

All consignments arriving via direct airfreight require customs clearance for border security assessment and the collection of relevant duties/taxes.

If your goods are valued under AUD 1,000 please refer to the below FAQ regarding clearance requirements for these consignments.