Trusted by Over 4,000 Importers Australia-Wide
Complete a simple online form and attach your purchase receipt/email.
It will take you 5 mins.
Have a letter from customs but never done this before?
That’s okay, most clients are in the same position. It’s very easy, you just click “Start Clearance Now” and complete the simple form, then we do the rest.
Once we release your consignment then Australia Post will deliver it to your door.
How fast can you do it?
We can get your parcel cleared in as little as three hours.
What do I need to do?
You can complete the whole process online - it is very simple. However, if you do get stuck we’re here to help.
How much does it cost?
$77 (incl GST) is all it costs to let us do everything; ensure your peace of mind and receive your goods 10 days earlier.
What’s the benefit of using a broker?
Generally, we will save you enough money, time and hassle to more than justify the nominal fees we charge.
How does it work?
You provide us with a copy of your Customs Letter and your purchase receipt via the Online Form
Then we evaluate your goods against the legislation to reduce (or eliminate) your Duty/GST liability, and electronically lodge with Customs to release your consignment.
Our service is around 1/2 the price of the general industry standard because we specialise in clearing airfreight consignments. This can be either via Australia Post or direct through ANY Airline (e.g. Qantas, Virgin, AAE etc).
As such we don’t need huge bonded warehouse facilities, quarantine premises, seafreight container trucks or vast numbers of imports and exports staff to administer all these operations.
All this means a Faster, Cheaper and Superior service for you.
Yes. Another benefit of our specialty airfreight focus is that we can clear consignments arriving anywhere in Australia.
Australia Post Consignments: If you have received a Customs Notice from Australia Post, regardless of your location, our customs brokers can clear it through customs and Australia Post will deliver it to your door.
General Airfreight Consignments: Because every clients imported goods and circumstances are different, if you have received an Air Waybill or freight arrival notification from an Airline please contact us via freecall 1800 670 978 to discuss with a Licenced Customs Broker the exact customs clearance processes for your specific consignment.
Yes. However because Airline storage commences very shortly after consignment arrival (usually within 24hrs) and these are more complex entries, we can only offer a 4hr Priority Customs Clearance Service ($150) for this type of cargo.
If you have received an Air Waybill or freight arrival notification from an Airline please contact us via freecall 1800 670 978 to discuss with a Licenced Customs Broker the exact customs clearance processes for your specific goods and circumstances.
No. We only clear consignments arriving via Australia Post or general Air Freight via a commercial Airline, that’s why we can offer such an inexpensive service. You MUST have received EITHER an Customs Notice or an Airlines Air Waybill/freight arrival notification to use our service.
When your goods are shipped from their origin via EMS, USPS or equivalent standard international mail service then you will receive an Customs Notice once your consignment has arrived in Australia.
If you have received a “Bill of Lading” from your shipper then your consignment has been sent via general Sea Freight and you cannot use our service.
Yes. All you need to do is call Australia Post on 13 13 18, and advise them of your new delivery address. You will need to provide them with your consignment reference number located at the top of your Customs Notice.
No. Unfortunately due to Australia Post’s increased security measures they no longer allow consignees to collect their parcels direct from the Australia Post bonded warehouse. You must wait for the goods to be delivered via Australia Post’s regular delivery cycle.
At the moment the problem with spam filters blocking mail is prominent. So if you have not received a dispatch notification email from us prior to the expiry of your service timeframe, please take the following steps:
We accept Visa and Master Card, both of which attract a 1.5% processing surcharge. Unfortunately these credit card processing fees are levied by the banks and due to our extremely low professional fees, we are forced to pass them on.
For most clients this fee translates to around $4.00. For a full list of charges you can expect to pay please see What It Costs.
No. The local delivery cost is included in the freight charges you paid originally to send the goods from their origin.
Please ensure you have entered the correct email address service(AT)ecustomsbroker.com.au – You MUST replace the “(AT)” with the “@” symbol first. All email addresses on this website are written with “(AT)” for anit-spam purposes.
The Benefits of EMS are many…
It’s the Cheapest. Because EMS utilises the exporting countries Postal Service, they send HUGE volumes of freight and therefore receive large discounts from the airlines carrying this freight. These discounts are passed on to you, the consumer.
It’s also the Fastest. Freight sent via EMS is transported on the same commercial freighter aircraft (and it sits beside) freight sent via DHL, FedEx or any other private transport company. Therefore the transit time is exactly the same – but the price is not.
For your goods to arrive via Australia Post they must have been shipped from your supplier via EMS (Express Mail Service). “EMS” is an internationally recognised term that simply refers to the fastest method of international transport via the exporting countries postal service.
For example: If you instructed your supplier in the USA to send your goods via EMS, they would ship them with USPS (United States Postal Service) on their Express Mail Service. Upon arrival in Australia your goods would be received and processed via Australia Post.
Until recently customs clearance was very expensive and a valuable “free inclusion”. But now with eCustoms Brokers low rates, EMS is fast becoming the preferred international express carrier. All you need to do is upload your documents here and we do the rest. It’s that simple.
Customs will stop your goods if they meet ANY of the below criteria:
Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their discretion.
The tariff classification is an 8 digit reference number and 2 digit statistical code, obtained from the Australian Customs Tariff that identifies the imported item and the rate of Customs duty that applies.
Yes. The law requires that all goods – whether second hand or new, commercial or private – be subject to the assessment of customs duty and GST and checked for community protection risks.
All goods that come into the country are subject to Customs, Border Protection and Quarantine controls. Your parcel is being held by Australia Post awaiting a Customs Entry to be lodged in order to provide more information about these goods to Australian Customs. You may also need to pay customs duty and/or GST before your parcel can be delivered.
No. You only need to provide your ABN if the goods are for use by your business and you wish to claim input tax credits on your BAS for the GST you pay upon importation.
No. We are an independent Government Licensed Customs Brokerage who specialise in the customs clearance of general airfreight and Australia Post consignments.
By ticking this box you are electronically signing this declaration, therefore it bears the same legal responsibilities (including liability to penalty) as if it were physically signed by yourself.
Note: Making this declaration doesnot immediately result in a duty exemption. The goods still need to be evaluated by our brokers for compliance with all other applicable legislative requirements.