Need a Customs Broker in Adelaide?
Online. Simple. Affordable.
Experience the difference today.

As Adelaide’s only exclusive air freight customs clearance brokerage,
we offer industry sector expertise that’s second to none.

The process is simple: You submit online (5mins), then we do the rest.

Need help or advice? Call us and speak directly to a licensed customs broker.

step 1 - Select your import method for full costs and processes

import

Which import method do I have?

Australia Post / International Parcels relates to any goods valued over AUD 1,000 that have
been sent via the origin country’s international postal system (e.g. USPS). If you have one
of these consignments you will have received a 13-digit tracking number from the sender
and/or a customs letter in the mail.

Direct Air Freight / Airline Cargo refers to when your goods have been consigned either
directly with the airlines or via a freight forwarder. If you have a direct air freight
consignment you will have received an air waybill from either your supplier or freight
forwarder.

FedEx Personal Effects refers to consignments arriving via FedEx that contain ‘personal
effects’ - which are goods that you’ve owned and used overseas for a period of 12mths or
more prior to your arrival in Australia. FedEx will have notified you to contact an external
broker to clear your goods.

Why use eCustoms Brokers?

eCustoms best

Experience

Over 17 years industry experience
ensures you’re in safe hands.

Customs Broker fast

Accountability

Dedicated clearance timeframes
so it’s done on time every time.

Customs Broker best

Simplicity

Just fill in the 5min online form and
we do the rest. It’s that simple.

Customs Broker save Money

Niche Specialists

Providing you with the highest possible
industry knowledge and expertise.

Trusted by Corporations

SuperMe Australia
Watoto
One Steel
AFP
Sydney Uni
Telstra
Swiss Time Machine
Melbourne Uni
Channel Seven
AusJet
Biosensis
Integrated Technology Partners Australia
ANU
Oxford Grammer School
2Eros
Uni of WA
Tyco Water
St John Ambulance
National Measurement Institute
Hard Candy
Integra Health
Creative Activation
Double-Black Off Road
Ramsay Healthcare
United Bioresearch
Jem Pharmaceuticals
Equinoxoz
LeGear

Adelaide Customs Clearance – A Walk In Victoria Park

Our customs brokers clear Adelaide destination consignments for both direct airfreight and Australia Post consignments in exactly the same manner as we do Sydney cargo, where our offices are.

This is because everything is electronic these days, so most brokerages don’t physically interact with the cargo anymore, we receive your documentation electronically via your online submission or by email. We process your clearance via direct liaison with the Integrated Cargo System (ICS) which is the Australian government’s national customs and freight movements electronic monitoring infrastructure and consignment release system.

Then, depending on how your international consignment arrived in Australia, one of the two following processes occur. If they arrived via international post, you’ll receive the release emails from us which include a copy of your customs entry and full instructions outlining the next movements of your goods. Once customs cleared, Australia Post is responsible for the local delivery and they assign a 1-7 business day window to move the cargo from the international postal facility, which for Adelaide bound cargo will typically be Sydney or Melbourne, to your door.

They prioritise these deliveries based on the service level that your goods were consigned under from the origin, so if your consignment was sent by express post then you can expect it to be delivered in the lower half of that delivery window, if they were sent standard then it will likely be the higher side. You can usually track its post-clearance local delivery progress via the origin postal service providers website and also sometimes (but not always) directly via Australia Post’s tracking.

If your goods arrived on an international cargo flight through one of the major airlines like Qantas, Emirates or Singapore Airlines, then we email you full customs clearance documentation and collection instructions and you collect the goods directly from one of the three airfreight cargo bonds, which are all located at the Adelaide airport.

Adelaide's No. 1 Online Customs Broker