With over 17 years air freight industry
experience, you're in good hands.
Appointed clearance timeframes
ensuring it’s done on time, every time.
You complete a 5min online form
and we do the rest. Truly simple.
Ensuring you the highest possible
knowledge and expertise bar none.
Bicycle Parts Importer
Great service....quick and very simple solution. Thank you for taking the headache away :) I will be using this company again next time.
…got me out of paying any customs fee's duties or GST.
I would highly recommend to anyone and everyone…took care of everything for me and cleared my product within a matter of hours... made the entire process quick and painless.
Really fast and responsive team…they were more than accommodating. Well worth the nominal fee they charge.
I just wanted to thank you for your awesome service. You were so helpful to me with all of my questions! I will definitely use you guys again & highly recommend you to others!
PMV Parts Importer
Don’t waste time and money trying to clear yourself, these guys are excellent. Awesome service, friendly advice, and great to deal with.
Guitar Parts Importer
They are really helpful, and the price is the most cheapest among other broker in Australia! Really recommended.
These guys are first rate who know their business…save you time and money. Every time I have used eCustoms Brokers I have had a great experience.
Working with eCustoms Broker has been so smooth and efficient. The service is simply excellent! Thank you so much for your quick response and extremely fast clearance of our goods.
Just wanted to say a massive thank you to whoever handled my consignment…I'm beyond satisfied. Extremely simple process, way faster than expected and saved me money... I am one incredibly grateful person today! Thank you times 1000!
I would like to thank [eCustoms Broker]…I couldn't have done it without you...It was all easy once I got to the airport everything had been done on your side and I got my consignment in 5 minutes.
The service has always been professional, friendly, and honest. In fact, [they] advised me of cheaper methods, where they could have easily made money off me instead. I highly recommend eCustoms Broker.
Air Freight: All importations, regardless of value, arriving via direct airfreight require a customs entry lodged for border security compliance and/or the collection of duties/taxes.
Australia Post: If your consignment exceeds AUD 1,000 and it's arriving via international post then you'll require a customs entry lodged for border security compliance and/or the collection of duties/taxes.
FedEx: All importations that arrive through FedEx that either contain Personal Effects or have a consignment value over AUD 1,000 require a customs clearance for border security compliance and/or the collection of duties/taxes.
In addition to the above circumstances, Customs also stops any shipments that meet ANY of the below criteria:
Please Note: The above is only a guide. Even if your goods don't meet these criteria, Customs still maintains the right to hold and inspect any goods at their discretion.
Customs Duty is a percentage of the Customs Value (CV) of your importation. The applicable duty rate can be anywhere from 0% to 10% (product dependent), however for most goods a 5% duty rate is levied.
Customs GST is 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of three values, the Customs Value (CV) + the Duty + the freight cost (Intl Transport and Insurance or T&I).
When your importing goods worth more than AUD 1,000 then you’re required to lodge a formal import declaration (FID). Customs brokers lodge these declarations electronically for you and ensure compliance the relevant import legislation.
This covers all the government regulations of Australian Border Force (ABF or Customs), the ATO, Department of Agriculture and Water Resources (Quarantine), CITES, the Dept. of Infrastructure and any other relevant legislation that may be applicable to your goods.
An effective customs broker should save you time and usually money too, often more than you're paying them. Although it’s not mandatory to use a broker facilitate your clearance, in most cases it’s beneficial as described below.
SAVINGS: Customs brokers work to ensure you’re paying the minimum duty and/or GST permitted by law for the specific circumstances of your import. And there are many avenues available for brokers to do this.
For example, in over 83% (avg.) of cases, our postal import clients pay less to use us than if they lodged a B374 - Import Declaration (N10) – Post form themselves.
TIME: We electronically process customs clearances which is much quicker than the manual self-lodgement of an import declaration.
For example, postal consignments are cleared in under 3hrs, but customs 8-10 business days to process self-lodgement submissions.
SIMPLICITY: With a customs broker, all you do is forward them your documents and they do the rest. With e-customs broker it’s even easier because you can submit all online in less than 5mins.
Self-lodgement requires you to complete the import declaration yourself, including applying the correct classification of goods and valuation methods based on your specific import circumstances.
LIABILITY: Another benefit of using a broker is that they protect you from the risk of liability for lodging an erroneous import declaration, which can be significant - anything up to a $12,000 strict liability fine.
The bottom line is that if you’re not 100% sure that you understand the legislation and know what your declaring to customs, then you should use a customs broker.
Air Freight: Once cleared, we email you full collection instructions, then you simply proceed to collect your goods from the nominated airline bond in accordance with these instructions.
Australia Post: Upon receipt of our release emails, your consignment is “Customs Cleared” and our servers immediately notifies Customs of the release. Customs then generates a cargo release report at midnight on the day of clearance, then Australia Post is notified of the release (on the next business day) and instructed to deliver your goods.
FedEx: Upon customs entry completion, we immediately notify FedEx to dispatch your goods for delivery, which usually occurs on the following business day, providing that you’re located within FedEx’s same day delivery zones.
Sydney's No. 1 Online Customs Broker