Air Freight & Postal Specialists
3hr - Intl Postal Clearance
4hr - Air Freight Clearance

It's Simple - Just submit online in 5mins, then we do the rest.

Lowest Price Guarantee
As a specialist brokerage our pricing is highly competitive, but rest
assured if you find a cheaper comparative quote - We’ll beat it by 10%

step 1 - Select your import method

International Post Parcels

For goods valued over AUD
1,000 that have been sent
via the origin country’s
postal system (e.g. USPS).

If you have one of these
consignments you will have
received a 13-digit tracking
number from the sender
and/or a customs letter in
the mail.

Air Freight Cargo

Where goods have been
consigned from the origin
either directly with the
airlines or via a freight
forwarder at the origin.

If you have a direct air
freight consignment you will
have received an Air Waybill
from either your supplier or
freight forwarder.

FedEx Personal Effects

For FedEx shipments that
contain “personal effects”,
which are goods that you’ve
owned and used overseas
for a period of 12mths or
more prior to your arrival in

If you have one of these,
FedEx will have notified you
to contact an external broker
to clear your goods.

Why use e-Customs Broker Melbourne?

eCustoms best


With over 15 yrs Air Freight industry
experience, you're in good hands.

Customs Broker fast


Appointed clearance timeframes
ensuring it’s done on time, every time.

Customs Broker best


You complete a 5min online form
and we do the rest. Truly simple.

Customs Broker save Money

Niche Specialists

Ensuring you the highest possible
knowledge and expertise bar none.

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Trusted by Corporations

SuperMe Australia
One Steel
Sydney Uni
Swiss Time Machine
Melbourne Uni
Channel Seven
Integrated Technology Partners Australia
Oxford Grammer School
Uni of WA
Tyco Water
St John Ambulance
National Measurement Institute
Hard Candy
Integra Health
Creative Activation
Double-Black Off Road
Ramsay Healthcare
United Bioresearch
Jem Pharmaceuticals

Importing into Melbourne - A Customs Agent's Perspective

Melbourne importers, either as personal residents or business owners are supremely ahead of the pack - being pipped at the post only by Sydney - when it comes to Customs Brokers, Dept. of Immigration and Border Protection (DIBP), Dept. of Agriculture (Quarantine), international trade consultancy agencies and various other import related entities.

Why such a focus on Melbourne? It’s simple really, we’ve got a lot of importers here, both personal and commercial and the industry knows it, so they accommodate consumer needs accordingly. We ourselves have offices at 101 Collins Street in the city for this very reason, even though we don’t physically handle the cargo, but rather we customs clear all consignments electronically right across Australia.

With around 150 international flights arriving daily there’s an enormous amount of cargo being processed, so much so that the DIBP has one of their offices located at the Melbourne Airport, and only 4 other offices spread throughout the rest of Victoria. The Melbourne postal gateway facility is also a major interchange bond, being the second largest in Australia.

Other customs compliance processing such as pre-clearance intervention and manually entry processing (but not B374 - Import Declaration (N10) - Post submissions, as manual processing for these is centralised in Sydney) is handled from Customs House at 1010 Latrobe St, Docklands.

This office also provides importers with national trade advice in relation to drawbacks, tariff issues such as classification, duty concessions and schedule 4 compliance, consignment valuation which incorporates all aspects of consignment definitions (that can be integral in split parcel importations), and also origin advice relating to free trade agreements, certificates of origin, bilateral economic partnership agreements and the like.

Customs House Melbourne also facilitates the trusted trader scheme and issues import permits (excluding firearms, which is issued by VIC Police, CITES, DAFF and postal articles) for commercial consignments.

Customs Clearance and Melbourne Customs Brokers Explained

Why has Customs stopped my consignment?

Air Freight: All importations, regardless of value, arriving via direct airfreight require a customs entry lodged for border security compliance and/or the collection of duties/taxes.

Australia Post: If your consignment exceeds AUD 1,000 and it's arriving via international post then you'll require a customs entry lodged for border security compliance and/or the collection of duties/taxes.

FedEx: All importations that arrive through FedEx that either contain Personal Effects or have a consignment value over AUD 1,000 require a customs clearance for border security compliance and/or the collection of duties/taxes.

In addition to the above circumstances, Customs also stops any shipments that meet ANY of the below criteria:

  1. Contain Alcohol or Tobacco (ANY quantity or value).
  2. Contain any goods of Customs Interest.
  3. Contain any Customs Prohibited or Restricted Imports.

Please Note: The above is only a guide. Even if your goods don't meet these criteria, Customs still maintains the right to hold and inspect any goods at their discretion.

How does Customs calculate Duty and GST?

Customs Duty is a percentage of the Customs Value (CV) of your importation. The applicable duty rate can be anywhere from 0% to 10% (product dependent), however for most goods a 5% duty rate is levied.

Customs GST is 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of three values, the Customs Value (CV) + the Duty + the freight cost (Intl Transport and Insurance or T&I).

What does a Customs Broker do?

When your importing goods worth more than AUD 1,000 then you’re required to lodge a formal import declaration (FID). Customs brokers lodge these declarations electronically for you and ensure compliance the relevant import legislation.

This covers all the government regulations of Australian Border Force (ABF or Customs), the ATO, Department of Agriculture and Water Resources (Quarantine), CITES, the Dept. of Infrastructure and any other relevant legislation that may be applicable to your goods.

Why should I use a Melbourne Customs Broker?

An effective customs broker should save you time and usually money too, often more than you're paying them. Although it’s not mandatory to use a broker facilitate your clearance, in most cases it’s beneficial as described below.

SAVINGS: Customs brokers work to ensure you’re paying the minimum duty and/or GST permitted by law for the specific circumstances of your import. And there are many avenues available for brokers to do this.

For example, in over 83% (avg.) of cases, our postal import clients pay less to use us than if they lodged a B374 - Import Declaration (N10) – Post form themselves.

TIME: We electronically process customs clearances which is much quicker than the manual self-lodgement of an import declaration.

For example, postal consignments are cleared in under 3hrs, but customs 8-10 business days to process self-lodgement submissions.

SIMPLICITY: With a customs broker, all you do is forward them your documents and they do the rest. With e-customs broker it’s even easier because you can submit all online in less than 5mins.

Self-lodgement requires you to complete the import declaration yourself, including applying the correct classification of goods and valuation methods based on your specific import circumstances.

LIABILITY: Another benefit of using a broker is that they protect you from the risk of liability for lodging an erroneous import declaration, which can be significant - anything up to a $12,000 strict liability fine.

The bottom line is that if you’re not 100% sure that you understand the legislation and know what your declaring to customs, then you should use a customs broker.

What happens following Customs Clearance?

Air Freight: Once cleared, we email you full collection instructions, then you simply proceed to collect your goods from the nominated airline bond in accordance with these instructions.

Australia Post: Upon receipt of our release emails, your consignment is “Customs Cleared” and our servers immediately notifies Customs of the release. Customs then generates a cargo release report at midnight on the day of clearance, then Australia Post is notified of the release (on the next business day) and instructed to deliver your goods.

FedEx: Upon customs entry completion, we immediately notify FedEx to dispatch your goods for delivery, which usually occurs on the following business day, providing that you’re located within FedEx’s same day delivery zones.

e-Customs Broker Melbourne  -  The Air Freight/Postal Specialists