Need Customs Clearance in Melbourne?
Online. Simple. Affordable.
Experience the difference today.

As Melbourne’s one and only air freight exclusive customs broker,
we offer industry sector expertise that’s second to none.

The process is simple: Just take 5mins to submit online – then we do the rest.

Need help or advice? Call us and speak directly to a licensed customs broker.

step 1 - Select your import method for full costs and processes


Which import method do I have?

Australia Post / International Parcels relates to any goods valued over AUD 1,000 that have
been sent via the origin country’s international postal system (e.g. USPS). If you have one
of these consignments you will have received a 13-digit tracking number from the sender
and/or a customs letter in the mail.

Direct Air Freight / Airline Cargo refers to when your goods have been consigned either
directly with the airlines or via a freight forwarder. If you have a direct air freight
consignment you will have received an air waybill from either your supplier or freight

FedEx Personal Effects refers to consignments arriving via FedEx that contain ‘personal
effects’ - which are goods that you’ve owned and used overseas for a period of 12mths or
more prior to your arrival in Australia. FedEx will have notified you to contact an external
broker to clear your goods.

Why use eCustoms Brokers?

eCustoms best


Over 17 years industry experience
ensures you’re in safe hands.

Customs Broker fast


Dedicated clearance timeframes
so it’s done on time every time.

Customs Broker best


Just fill in the 5min online form and
we do the rest. It’s that simple.

Customs Broker save Money

Niche Specialists

Providing you with the highest possible
industry knowledge and expertise.

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Trusted by Corporations

SuperMe Australia
One Steel
Sydney Uni
Swiss Time Machine
Melbourne Uni
Channel Seven
Integrated Technology Partners Australia
Oxford Grammer School
Uni of WA
Tyco Water
St John Ambulance
National Measurement Institute
Hard Candy
Integra Health
Creative Activation
Double-Black Off Road
Ramsay Healthcare
United Bioresearch
Jem Pharmaceuticals

Customs Cargo Processing In Melbourne

Melbourne importers, either as personal residents or business owners are supremely ahead of the pack - being pipped at the post only by Sydney - when it comes to Customs Brokers, Dept. of Immigration and Border Protection (DIBP), Dept. of Agriculture (Quarantine), international trade consultancy agencies and various other import related entities.

Why such a focus on Melbourne? It’s simple really, we’ve got a lot of importers here, both personal and commercial and the industry knows it, so they accommodate consumer needs accordingly. We ourselves have offices at 101 Collins Street in the city for this very reason, even though we don’t physically handle the cargo, but rather we customs clear all consignments electronically right across Australia.

With around 150 international flights arriving daily there’s an enormous amount of cargo being processed, so much so that the DIBP has one of their offices located at the Melbourne Airport, and only 4 other offices spread throughout the rest of Victoria. The Melbourne postal gateway facility is also a major interchange bond, being the second largest in Australia.

Other customs compliance processing such as pre-clearance intervention and manually entry processing (but not B374 - Import Declaration (N10) - Post submissions, as manual processing for these is centralised in Sydney) is handled from Customs House at 1010 Latrobe St, Docklands.

This office also provides importers with national trade advice in relation to drawbacks, tariff issues such as classification, duty concessions and schedule 4 compliance, consignment valuation which incorporates all aspects of consignment definitions (that can be integral in split parcel importations), and also origin advice relating to free trade agreements, certificates of origin, bilateral economic partnership agreements and the like.

Customs House Melbourne also facilitates the trusted trader scheme and issues import permits (excluding firearms, which is issued by VIC Police, CITES, DAFF and postal articles) for commercial consignments.

Melbourne’s No. 1 Online Customs Broker