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We Make Customs Clearance Fast, Easy
and Stress-Free

Got a Parcel Stuck in Customs?

Cleared in Just 3hrs

Trusted by Over 4,000 Importers Australia-Wide

Australia’s No. 1 Postal Customs Broker

7 Years Postal Clearance Experience

Australia Post is our specialisation

Start Clearance Now

Complete a simple online form and attach your purchase receipt/email.

It will take you 5 mins.

ecustomsbroker-clients

How does it work?

If you’ve received a letter from Customs requiring you to lodge an Import Declaration (N10 / B374), our online lodgement process is the fastest, easiest and most reliable way to ensure your parcel gets delivered to your door with the minimum Duty/GST payable.

Step 1:

You Lodge Online

Complete a simple online form. It will take you 5 mins. Then sit back and relax, we do everything else.

Step 2:

We Customs Clear

We assess your goods to minimise your Duty/GST payable, and then electronically lodge with Customs

Step 3:

Australia Post Delivers To You

Once completed, we notify you by email and Australia Post delivers to your door. It’s that simple

Why should you use eCustoms Brokers Services?

faster

FASTER

Receive the goods in your hands up to 9 Business Days earlier

easier

EASIER

No need to fill out the B374 or find a tariff classification

risk-free

RISK FREE

Waive your liability to fines (up to $2,550) for an incorrect B374

cheaper

CHEAPER

Yes, in 83% of cases it’s even cheaper than B374 self-lodgement

How much does it cost?

 

The most you’ll pay – in addition to what you would pay when doing it yourself – is just $37*
 
Because we only incur a $50 Customs Entry Fee, but self-lodgement attracts a $90 fee.
So you immediately save $40 by using eCustoms Broker.
 
PLUS
 
We can often exempt you from the 5% Duty, saving you at least a further $50.
Our Mission: To legally exempt clients from every possible cost.

*Customs Clearances up to 3 classification lines , additional lines $5.50ea. 1.5% c/card surcharge applies to all fees.

What People Are Saying about eCustoms Brokers

“Really fast and responsive team and even though I provided the wrong reference number by mistake they were more than accommodating. Well worth the nominal fee they charge.”

UMAR AZEEM  (Google Review) 

“Excellent customer service from Greg. Quickly replied to emails and took the hassle and pain out of the clearance. Highly recommend, this is the second time using these guys and keen to use again in the future.”

SELFIECLIPS  (Google Review) 

 

Import Clearance in Sydney – A business owners delight

If you’re importing into Sydney or Wollongong then you’re in the import hub of the nation. With some 110 international flights arriving into SYD every day, it’s the heart of Australia’s customs and trade precinct. If you’re new to importing you’ll also benefit from the wide array of customs and trade consultants in your local area.

As a Sydney based customs brokerage, we provide clearance services for all international cargo flights (including under bond transfers to Wollongong) for personal or commercial business consignments to all of NSW. So, if you’ve got just a single laptop or an entire motor show fleet, we can expedite the customs clearance process for you with a minimum of fuss.

The Department of Immigration and Border Protection (DIBP) currently has 9 offices in NSW including a firearms cell at Port Botany, and the entire Australia-Wide Customs “B374 – Import Declaration (N10) – Post” (manual) processing center is located at Customs House, 10 Cooks River Drive, Mascot.

If you’re a postal importer with a Sydney/Wollongong residential delivery address then you’ve also got a locational benefit as NSW boasts Australia’s largest postal customs bond at Clyde, which means your consignment will typically arrive in your hands earlier than other Australia Post intercity transferred cargo.

Due to the size of the Sydney postal bond, many consignments arriving for other Australian delivery locations are also checked-in and customs carded here – where officers manually allocate a unique reference identifier to your consignment and you receive a “Customs Notice” in the mail. So, it’s not uncommon that Brisbane residents, who incidentally also have their own postal facility at Eagle Farm, receive a customs notice with an N reference denoting “NSW” instead of Q for QLD. Once these consignments are customs cleared, they’re dispatched out from the SYD gateway bond to be locally delivered as free cargo.

Customs Cargo Processing in Melbourne – Second only to Sydney

 

Melbourne importers, either as personal residents or business owners are supremely ahead of the pack – being pipped at the post only by Sydney – when it comes to Customs Brokers, Dept. of Immigration and Border Protection (DIBP), Dept. of Agriculture (Quarantine), international trade consultancy agencies and various other import related entities.

 

Why such a focus on Melbourne? It’s simple really, we’ve got a lot of importers here, both personal and commercial and the industry knows it, so they accommodate consumer needs accordingly. We ourselves have offices at 101 Collins Street in the city for this very reason, even though we don’t physically handle the cargo, but rather we customs clear all consignments electronically right across Australia.

 

With around 150 international flights arriving daily there’s an enormous amount of cargo being processed, so much so that the DIBP has one of their offices located at the Melbourne Airport, and only 4 other offices spread throughout the rest of Victoria. The Melbourne postal gateway facility is also a major interchange bond, being the second largest in Australia.

Other customs compliance processing such as pre-clearance intervention and manually entry processing (but not B374 – Import Declaration (N10) – Post submissions, as manual processing for these is centralised in Sydney) is handled from Customs House at 1010 Latrobe St, Docklands.

This office also provides importers with national trade advice in relation to drawbacks, tariff issues such as classification, duty concessions and schedule 4 compliance, consignment valuation which incorporates all aspects of consignment definitions (that can be integral in split parcel importations), and also origin advice relating to free trade agreements, certificates of origin, bilateral economic partnership agreements and the like.

 

Customs House Melbourne also facilitates the trusted trader scheme and issues import permits (excluding firearms, which is issued by VIC Police, CITES, DAFF and postal articles) for commercial consignments.

 

Customs Clearance Processing in Brisbane – All the perks and (almost) none of the quirks

Australia’s most livable city may also be its most importable city. With only approximately 30 international flights arriving per day (Sydney has 110), you’ll find collections at any of the three airline bonds (Qantas, Menzies and Dnata) is a piece of cake. You’ll walk in and out in 20mins, even faster if you turn up late afternoon when all the local customs brokers and freight forwarders have already left after their second run of the day.

Try that in SYD or MEL and you’ll lose all morning, first waiting in the overcrowded office queue to pay your port charges and then, with collection ticket in hand, in another queue waiting for the forklift drivers to load you.

If you’re a postal importer, then your local customs bond is also a cut above the rest. When a client calls us in urgent need of their imported medical equipment (customs won’t even consider to accommodate anything else) and asks if there’s any way they can collect it from the Customs Bond today instead of waiting for Australia Post to deliver it, our first question is always the same… “Are you in Brisbane?” Because if you’re not, then you’ve got Buckley’s.

Customs processes some 170,000 postal articles per day throughout Australia with the Eagle Farm gateway being their 3rd largest facility it’s hectic indeed, yet even so the customs staff there seem to be simply more obliging than at other facilities. Maybe it’s the fresh clean BNE air, but there’s definitely a difference, at least in our experience.

In the past 17yrs of clearance processing we’ve found this city’s Customs, Quarantine and even Airline bonds facilitators to be some of the most accommodating in Australia, second only to the Gold Coast and possibly Perth.

Obtaining Customs Releases in Perth – Narrowly following BNE, but only just.

As a nationally licensed customs brokerage, we do exactly the same in-house electronic clearance processing regardless of whether the cargo destination is Perth (PER), Adelaide (ADL), Newcastle (NCL) or any other Australian city for that matter.

The difference we find in client locations is in regards to the processes that occur outside of our sphere of control, like airport staff that you may need to deal with upon cargo collection, or customs/quarantine (and about a dozen other government departments) that we as your customs brokers liaise with on your behalf.

If you live in Perth then you’re already a step ahead of most other Australian locations, in regards to the expedience, flexibility and just general ease of dealings with these external organisations.

We’ve found Perth based clearance operations officials are not just more helpful but typically even friendlier than the dealings we’ve had with their counterparts in say Sydney. It may be that we have just experienced a poor sampling of these larger eastern state’s officials or the hectic day to day operations of these mega bonds doesn’t allow time for the niceties anymore, but considering that we’ve been doing this for almost two decades now, and we ourselves are Sydney based, it may just be the fresh Perth air that makes all the difference.

Either way, it seems to be all positive for Perth residents in the customs and freight forwarding industry. For example, if you’ve got a consignment that you need to collect from one of the PER airline cargo bonds (Qantas, Menzies Aviation and Dnata), and you’re a few days late due to an unforeseen customs hold on your consignment, you’ll likely find that a simple explanation of the circumstances surrounding your delay in collection will result in them waiving your storage and saving you several hundred dollars.

Try this at Sydney or Melbourne and you’ll almost certainly be read their storage policy clause relating to their lack of liability for customs instigated holds, and be forced to pay the money if you want your goods. This is simply the commercial reality that we’ve experienced over the past 17yrs of clearing cargo in Australia.

 

Adelaide Customs Clearance – A walk in Victoria Park.

Our customs brokers clear Adelaide destination consignments for both direct airfreight and Australia Post consignments in exactly the same manner as we do Sydney cargo, where our offices are.

This is because everything is electronic these days, so most brokerages don’t physically interact with the cargo anymore, we receive your documentation electronically via your online submission or by email. We process your clearance via direct liaison with the Integrated Cargo System (ICS) which is the Australian government’s national customs and freight movements electronic monitoring infrastructure and consignment release system.

Then, depending on how your international consignment arrived in Australia, one of the two following processes occur. If they arrived via international post, you’ll receive the release emails from us which include a copy of your customs entry and full instructions outlining the next movements of your goods. Once customs cleared, Australia Post is responsible for the local delivery and they assign a 1-7 business day window to move the cargo from the international postal facility, which for Adelaide bound cargo will typically be Sydney or Melbourne, to your door.

They prioritise these deliveries based on the service level that your goods were consigned under from the origin, so if your consignment was sent by express post then you can expect it to be delivered in the lower half of that delivery window, if they were sent standard then it will likely be the higher side. You can usually track its post-clearance local delivery progress via the origin postal service providers website and also sometimes (but not always) directly via Australia Post’s tracking.

If your goods arrived on an international cargo flight through one of the major airlines like Qantas, Emirates or Singapore Airlines, then we email you full customs clearance documentation and collection instructions and you collect the goods directly from one of the three airfreight cargo bonds, which are all located at the Adelaide airport.

Gold Coast Customs Releases – Not just a Surfers Paradise, but also a Customs Brokers

We take great delight in facilitating customs cargo clearances for Gold Coast residents and businesses because a broker’s job is made significantly easier when the airline cargo freight bond’s they need to deal with are efficient and well trained in all aspects of the customs and quarantine formalities.

Fortunately for us, most Gold Coast destination cargo is handled by the Coast Cargo bond at Coolangatta, a facility whose staff are most certainly knowledgeable and also very proficient at their jobs. They typically notify us of arriving client’s cargo early morning on the day of flight arrival, sometimes before the aircraft has even landed. This means that our clients can collect their goods the same afternoon. Most other bonds notify us late afternoon, or even on the second day meaning our client’s collections are often delayed.

We always have all airfreight clearances completed within 4hrs of the clients online lodgement (assuming they’ve provided the correct documentation of course – which is typically just an air waybill and their suppliers invoice), so any collection delays typically only hinge on the airline cargo handler’s ability to unload the aircraft and check-in your cargo in a timely manner, which (at least from our experience) is something that the Gold Coast’s primary freight facilitators do very well indeed.

The standard timeframe for check-in processing is 6hrs after flight arrival but Coast Cargo usually has it done within 3-4, well below the industry average, another reason why they’re a pleasure to deal with for us.

Certain airlines also utilise Coolangatta as an international first arrival airport for their Brisbane destination cargo, which means that Coast Cargo unloads the aircraft and road freights it to a BNE cargo bond, usually Menzies Aviation. Again, they’re quite impressive in these regards, generally dispatching the freight the same day, and although this is not influential for Gold Coast importers, it does server to further attest to the bond’s diligence in all facets of import cargo operations.

 

Efficient customs clearances in Newcastle are a painless experience.

As Australia’s premier online brokerage, we customs clear all airfreight and postal cargo arriving into Newcastle, and you can get it done while you’re sitting on our beautiful Newcastle beach with nothing more than a mobile phone in your hand. If you’ve got an airline cargo consignment, you can just submit a clearance request online by uploading your suppliers’ invoice and Air Waybill (both of which your supplier should have emailed you) and we do the rest. So you can sit back and work on your tan while we jump through all the compliance hoops for you. It’s quite literally that easy.

Once your clearance has been finalised we’ll email you the customs release documentation along with full instructions for you to collect the goods. So, it’s time to pack up your towel and sunscreen and head off down to the airport at Port Stephens, just 25mins drive away. Or if you still feel that you need some more rays, you can book a courier to collect the goods on your behalf, and our release emails even provide you guidance for such 3rd party collections if your too busy.

If picking up your cargo seems like too much of a hassle for you (which is certainly understandable when you’re living in one of Australia’s premier relaxation spots), then you can instruct your supplier to send the goods via the international postal system. For these importations, when your goods arrive at the Sydney gateway facility, you’ll get a letter in the mail from Customs advising you of that they’ve been held pending customs clearance. You can manually lodge a B374 – Import Declaration (N10) – Post yourself or engage a Newcastle servicing customs broker to do it for you.

If you want to get your goods 10 days earlier and skip all the hassle of DIY, you just follow the same processes as you would with direct airfreight cargo and submit your clearance request online, uploading the letter customs sent you and your suppliers’ invoice and you’re done in less than 5 minutes. We get your consignment cleared and Australia Post delivers it to your door.

With the large volumes of cargo travelling daily to Newcastle, your consignment would typically be at your local onforwarding post office just a few hours after it’s dispatched from the Sydney international mail sorting facility.

 

Canberra Import Operations – Our nation’s capital but not when it comes to Customs

One would assume that because Customs Hose in Canberra is the departments headquarters that it’s also the most well serviced for importers, but this is not the case.

While the city boasts an international airport, most cargo destined for Canberra first arrives into Sydney and is then onforwarded by domestic flights or road freight to Canberra. This is largely due to cost, it’s simply cheaper for the airlines to do this than it is to consign space on direct flights.

The majority of Canberra residents and businesses we deal with are postal importers, who purchase goods online and have them shipped to Australia typically by USPS, as the US is a major Australian import origin. Due to Canberra’s relatively low population, it doesn’t have its own international mail gateway facility like the larger cities, but instead all mail articles over AUD $1000 in value are held at either the Sydney or Melbourne gateways and customs issues you a physical notice in the mail from there, requesting your completion of a “B374 – Import Declaration (N10) – Post” or assigning a customs broker to facilitate it for you.

We customs clear Canberra consignments in the same manner as any other city, the only difference is that once your goods are customs released, they will be onforwarded from the aforementioned bonds for local delivery.

You can still track the delivery of your consignment via the same origin providers international tracking (e.g. USPS, China Post etc.) that you’ve previously used. Some consignments (but not all) will also be transferred into Australia Post’s tracking system so you may be able to receive more detailed information from their site directly instead of relying on origin based international postal agencies like USPS as they typically don’t provide detailed tracking information after the goods have arrived in Australia.

Another delivery point to be aware of is that if Australia Post is very busy, they may not begin moving your goods, hence you won’t see the tracking change (on either the origin provider’s or Australia Post’s site) for 3-4 days as it only takes them a day or two to deliver the goods to your door and the tracking won’t change from “held in customs” – even though we’ve already cleared it – until Australia Post physically scans your parcel onto their trucks departing the SYD or MEL postal gateway facilities.

Frequently Asked Questions

Have a letter from customs but never done this before?
That’s okay, most clients are in the same position. It’s very easy, you just click “Start Clearance Now” and complete the simple form, then we do the rest.

Once we release your consignment then Australia Post will deliver it to your door.

How fast can you do it?
We can get your parcel cleared in as little as three hours.

What do I need to do?
You can complete the whole process online - it is very simple. However, if you do get stuck we’re here to help.

How much does it cost?
$77 (incl GST) is all it costs to let us do everything; ensure your peace of mind and receive your goods 10 days earlier.

What’s the benefit of using a broker?
Generally, we will save you enough money, time and hassle to more than justify the nominal fees we charge.

How does it work?
You provide us with a copy of your Customs Letter and your purchase receipt via the Online Form

Then we evaluate your goods against the legislation to reduce (or eliminate) your Duty/GST liability, and electronically lodge with Customs to release your consignment.

© Copyright eCustoms Broker Pty Ltd 2018
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Note: This page is only for direct airfreight consignments. If you have received a Customs Notice in the mail you will need to lodge a postal clearance request
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Confirm

By ticking this box you are electronically signing this declaration, therefore it bears the same legal responsibilities (including liability to penalty) as if it were physically signed by yourself.

Note: Making this declaration doesnot immediately result in a duty exemption. The goods still need to be evaluated by our brokers for compliance with all other applicable legislative requirements.