We understand. Our services are tailored specifically to provide a premium service at a reasonable cost. In fact, last year we exempted over 83% of our clients from duty.
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No problem – we’ve got you covered. If you’ve got some complex legislative questions, or just a consignment that’s a little bit “outside the square”, we’re here to help.
Our brokers are true experts. With an average of 17 years industry experience, you can be assured that we have the right answers for you.
You’ll receive a prompt reply for an industry expert.
With an average 7 years industry experience, our client services team is highly trained in all aspects of Postal and Direct Airfreight importations.
Postal Clearance Specialists
Thank you so much! That was awesome service! All done in half a day, well worth it!!
- Shayne Marti, Marine Engine Parts Importer, Sydney
Just wanted to pass on my thanks for your exceptional customer service. You made things as simple as possible for me and explained where I could minimise my costs, so thank you. I won't hesitate to recommend you.
- Matt Smiths, Hammock Importer, Sydney
Thank you so much for your quick response, excellent service and extremely fast clearance of my wedding dress. I really appreciate your assistance!
- Tina Ashley, Wedding Dress Importer, Brisbane
Thanks heaps! Once more you have been very very helpful! The world needs more people like you guys.
- Dr Roberts, Associate Professor, University of Western Australia
Great job guys, only one word is needed to describe my experience with eCustoms Broker - Awesome! Thanks again.
- Dave Wickes, Race Bicycle Importer, Perth
Very happy with your service.Great value for money and very fast. You guys did everything that you said you were going to do, so keep doing what you are doing… Thank you.
- Dave Macintyre, Archery Equip Importer, Sydney
Great job.Top service.Full marks to your company.The only problem was having to pay GST but I guess you aren't magicians. I will definitely use you again.
- Alex Robins, Mandolin Importer, Brisbane
Your web page said "Select service, Supply documentation then Relax" and that pretty much sums up my experience. It was fast, efficient, easy to follow and hassle free. Again, thank you.
- Robert Mange, Turbo Charger Importer, Brisbane
The service was fantastic!! Both the guys that I spoke to on the phone were extremely helpful and polite and the time it was processed was very quick!
- Dustin Augusty, Guitar Importer, Sydney
Thank you eCustoms Broker, your service was invaluable to me, as I had not dealt with Customs before, you made it all easy. Highly recommended.
- Brian Robertson, Opal Importer, Sydney
Thanks heaps for your help clearing my equipment, being my 1st time dealing with Customs & urgency to sort this matter you guys relieved the headaches with your fast, easy and great service!
- Jayme Altierai, Parachute Importer, Melbourne
THANK YOU for your fantastic prompt service, you have made my life so much easier and I would definitely use your services again and highly recommend you. Thank you again.
- Tracy Griffith, Watch Importer, Perth
We wish to thank you for your fast and efficient service. You made the whole process of expediting our goods through customs fast and worry free. Many Thanks.
- Paul Klossing, Mowers Parts Retailer, Sydney
Look, I could rave on but the single best thing is that you delivered your promise and I really felt I've paid a fair price for the service. So Easy…So Simple… So Good… and So Efficient!
- George Cezecki, Motorcycle Parts Importer, Sydney
Thanks for the excellent service - I very much appreciate your prompt service and the highly professional way you dealt with this matter on my behalf.
- Lynda Englite, Equestrian Equip Retailer, Sydney
Thank you for the professional advice & immediate clearance of the item held in customs, this would have been a major undertaking for me on my own, but you made it happen instantly.
- Lee Daws, Proof Gold Coin Importer, Sydney
My contact with eCustoms Broker was professional, courteous and knowledgeable throughout this experience. I would be happy to use and recommend your company in the future.
- Garry Tomson, Engine Parts Importer, Sydney
Thanks for the excellent service eCustoms Broker provided me with today, I will certainly be using your services again in the near future.
- David Morey, Guitar Importer, Brisbane
My sincerest thanks for your help, dealing with government departments is never easy but I think Customs takes delight in giving the public headaches. Thanks again.
- Max Allan, Pen Manufacturer, Sydney
It's been quick and highly professional paper work by eCustoms Broker and being able to deliver on the same afternoon was really great - otherwise we would have paid lot more for storage. We will get in touch with you for future shipments.
- Greg Pauls, DVR Surveillance Systems, Sydney
Thanks very much, I appreciated your help for a rookie with the customs process, particularly on a day when the Customs Service was under pressure.
- Wendy Snooker, Autoharp Importer, Melbourne
I received the package today and it was very fast and professionally handled by eCustoms Broker. Appreciate the quick turnaround.
- AnshuSharmason, Motorcycle Exhaust Importer, Melbourne
Thank you eCustoms Broker, your website is easy to navigate and your quick response time was very much appreciated- especially as I contacted you within a week of Christmas. My goods were cleared within 3 hours and the charge was very reasonable!
- Sonia Squire, Camera Equipment Importer, Sydney
Prompt and courteous. No stuffing around - just professional. Recommended, especially for important items.
- Jamie Turners, Electronics Importer, Sydney
We are more than happy with the personal interest taken by you and the service supplied by eCustoms Broker. I will not hesitate to recommend you.
- Peter and Judy Fitz, Vintage Vehicle Parts Importer, Melbourne
Thank you so much for your help with this situation. Having never done this sort of thing before I found you were extremely helpful and made the whole process very easy for me.
- MarijanaDragivic, Hi-Fi Equip Retailer, Perth
eCustoms Broker have made an involved, lengthy process, anything but! Your web based process is extremely easy to use, and the customer support from your staff was excellent. I will certainly be returning to eCustoms Broker.
- Shane Tays, Vessel Parts Importer, Sydney
Thank you so much for your fast and efficient service. It really has taken all the stress out of dealing with customs and receiving the parcel in a good time frame, especially around Christmas.
- Joyce Yang, Jewellers Tools Importer, Sydney
Thanks very much for your help with the matter and I appreciate your great service.
- Stefan Nibble, Motorcycle Exhaust Importer, Melbourne
Great service. Friendly staff. Reasonable prices. Plus, you did what you promised and got my package out of customs ASAP. Thank you.
- Richard Ross, Guitar Importer, Melbourne
Thank you for your great service and for going out of your way to expedite my parcel. I received it on Friday and my bike was race ready for the weekend! Thanks again.
- Alex Malyons, Race Exhaust Importer, Sydney
Thanks for your excellent and easy to use service. I have now received the parcel to my door in perfect condition. I would use you service again without hesitation.
- Peter Lox, Parachute Importer, Sydney
Thank you again for your help, your quick, thorough and helpful service takes the worries out of importing goods into the country.
- Damian Madding, Jewellery Importer, Sydney
One of the most integrated services I have ever received from an Australian company. Easy to submit request, quick follow up to explain next steps and quick to complete customs release. Easy.
- Lyndon Louis, Projector Importer, Melbourne
Thank you for your well and true 5 star service.
- Hong Wu, Jewellery Importer, Melbourne
Your assistance in this matter has been invaluable! You have done miracles in the short notification time given you. Heartfelt thank you for your expedient and professional assistance in this matter.
- Grace Mazz, Metal Manufacturers, Sydney
Working with your company is like having your own "in house" Customs Broker - your assistance is really appreciated.
- Frank Clarence, Vehicle Parts Retailer, Melbourne
Once again you have done a good job for my company and made things easier for me, thank you so much.
- Rose Carucci, Clothing Retailer, Sydney
You guys have been great!
- JohnMichaels, Pharmaceuticals Importer, Sydney
Your service has been exemplary, and your call today advising costs and the ensuing email confirming release back to Australia Post was just the fillip to my mood that I needed.
So, in a word, thankyou for your speedy and efficient service.
- Charles Moggins, Musical Instrument Importer, Sydney
After receiving the note from Australia post / Customs I tried to do it myself but all I GOT WAS GRIEF FROM CUSTOMS. A quick search on the internet found your company which seemed to be the easiest to use. And I am pleased to say it was; no fuss quick response. Many thanks for the great service.
- Brenton Vowl, Electronics Importer, Melbourne
Service is exactly as advertised, fast prompt and polite!
- Ian Johnson, Automotive Equip Importer, Melbourne
Thankyou very much for your service. I really appreciated your informative, prompt and friendly service and I'd highly recommend it to anyone.
- Melissa Malli, Clothing Importer, Sydney
Just wanted to say thanks for your excellent customer service and communication. Will definitely recommend eCustoms Broker and your services.
- Meera L, Motorcycle Parts Importer, Sydney
A potentially painful experience made easy. Would definitely recommend your services to anyone else who was silly enough not to split their shipment:-)
- Andrew Glass, Motorcycle Parts Importer, Sydney
Thank you for your help and the efficiency of your service.
- Vanessa Mollins, University of Melbourne
Thank you for finding this error and dealing with it promptly, the service I have received from your company is exceptional and I will use you again when needed.
- Nathan Locknalls, CPAP Importer, Sydney
Having just taken delivery of my first order from Kenya, I can say that using eCustoms Broker made the whole process a breeze. At the start, documents required were clarified, the duty and tax due were all calculated and payment processed in one transaction…I was actually overwhelmed by the brilliant service I received and I look forward to growing my business using eCustoms Broker and cannot rate their service more highly.
- Kathryn Macguire, Textiles Importer, Sydney
Great job, real speedy service - Thanks a lot.
- Tony Fall, Mandolin Importer, Brisbane
Australia Post Customs Clearance
With our customs brokers, it’s personal.
With over 13,000 customs tariffs and 4,000 concessions you can be assured that our Customs Brokers take your consignment personally. From start to finish of the customs clearance process, the same broker who evaluates, classifies and generates your entry will also call you if necessary to personally explain why they have applied the specific customs tariffs, concessions, valuation and relevant legislation to your consignment.
If you’re importing for the first time or just need a better understanding of the role of a customs clearance agent – we’re here to help. We are Australia Post customs clearance specialists with many years of experience. Our brokers will gladly pass on their professional freight shipping expertise regarding your particular products and circumstances, thereby providing you with the complete logistics picture and facilitating a seamless import process.
Most Australian freight forwarding companies provide post customs clearance services, but very few offer the expertise and personalised touch of eCustoms Broker. We pride ourselves on excellence in customer service which stems from our brokerage policy that each and every client receives a personalised service via direct communication with a licensed Customs Broker.