Australia Post customs clearance made simple.
Just submit online and we do the rest.

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  • Fast 3hr Customs Clearance
  • Simple 5min Online Form
  • No Import Dec (B374) Required
  • No Tariff Classification Required
  • Trusted by over 5,000 Importers
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Australia’s No. 1 Postal Customs Clearance Broker

How It Works

You Lodge Online

Complete a simple online form. It
will take you 5 mins. Then sit back
and relax, we do everything else.

We Customs Clear

We assess your goods to minimise
your Duty/GST payable, and then
electronically lodge with Customs.

Australia Post Delivers

We notify you by email and
Australia Post delivers to your
door. It’s that simple.

eCustoms VS DIY in 2mins

An overview of the customs clearance process, Customs Broker benefits and DIY risks.

In Short...

Why use an Import Broker?

Faster

Receive the goods in your hands
up to 10 Business Days earlier

Easier

No need to fill out the B374 or
find a tariff classification

Risk Free

Waive your liability to fines (up to
$2,550) for an incorrect B374

Cheaper

In 83% of cases it’s even cheaper
than B374 self-lodgement

What It Costs?

Less than Self-Lodgement for 83% of Imports*

Customs Clearance Options
Customs & Government Fees
  • 5% Customs Duty + 10% GST
  • $50 Customs Entry Fee
Faster, Easier & Often Even Cheaper

f you submit an N10 Import Declaration (B374) to Customs yourself, it will incur a $90 Processing/Gov. Entry Fee.

But when you use us, we lodge your clearance electronically ($50 Gov. Fee), so you save $40 straight up.

Plus, we do it in 3hrs, not 5-8 business days and you don’t need to fill out an Import Dec, just upload your documents online and we do the rest.

Don’t Overpay Import Taxes

Are your goods made in the USA? If so, the vast majority of these shouldn’t be paying duty.

Our lodgement portal will automatically generate this exemption declaration for you, with the click of a mouse.

If they’re not USA made, there’s also some 14,000 other concessions we can evaluate to exempt your duty/GST liability.

How is duty and GST calculated?

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Excludes any additional classified lines and 1.5% c/card surcharge applicable to all fees. All prices include GST.

*Based on all imported products cleared over a 12mth period with zero duty and/or GST.

Airfreight customs clearance made simple.
Submit online and get the customs release to your inbox.

Submit in 5mins

  • Fast 4hr Customs Clearance
  • 100% Online Lodgement
  • 17yrs Air Cargo Customs Broker
  • Trusted by over 5,000 Importers
Start Clearance Now

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Australia’s No. 1 Online Customs Broker

Customs Clearance Broker Reviews

How It Works

You Lodge Online

Complete a simple online form. It
will take you 5 mins. Then sit back
and relax, we do everything else.

We Customs Clear

We assess your goods to minimise
your Duty/GST payable, and then
electronically lodge with Customs.

You Collect

Once completed, we email you
all customs release documents
and full collection instructions.

What It Costs

Our Professional Fees

4hr Priority Customs Clearance | $165

Includes 3 tariff classification lines. Additional lines are $5.50ea due to the
labour intensive nature of classification. All customs brokerages charge
similar fees.

Customs & Government Fees

Consignment Value (AUD)

  • Under $1,000
  • $1,001 to $10,000
  • Over $10,000

Customs/Gov. fees

  • Nil (Conditions apply)
  • 5% Duty + 10% GST + $83 Entry Fee
  • 5% Duty + 10% GST + $185 Entry Fee

In 83% of cases we can reduce your duty rate to zero.

We assess your import’s compliance with some 14,000
available duty concessions to potentially exempt you from
the usual 5% duty payable

Airline/Forwarder Port Charges

Airline Air Waybills (Direct Master AWB)
Import Terminal Fee: $0.528/kg (Min $52.80)
Import Document Fee: $53.90

Total Cost: $106.70 (Qantas rates ≤ 100kgs)

OR

Freight Forwarder Air Waybills (Consolidated)
All freight forwarders have individual pricing,
typically 3-4 times the Airline fees listed above.

Total Cost: $300-$400 (avg. for ≤ 100kgs)

Airlines and freight forwarders levy port charges for unloading the aircraft,
checking your goods into their bond and reporting the air waybill (AWB)
details to customs; pending customs clearance via lodgement of an import
declaration.

All AWB’s are initially checked into the airline’s bond. Freight forwarders pay
the airlines (a fraction of the fees listed at left), for this service, move your
goods back to their bond, report the AWB and add on their profit margins.

For this reason, all our clients utilise Direct Master (airline) AWB’s. Airline
port charges are payable directly to the airline upon consignment collection
and unlike freight forwarders, their fees are very competitive, all within 10%
of each other.

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*Excludes any additional classified lines and 1.5% c/card surcharge applicable to all fees. All prices include GST.

Frequently Asked Questions

Yes. You don’t need to be a company to use us. In fact, we have more personal importers than business importers. Personal importations are treated exactly the same as business importations for customs purposes.

Customs Duty  is calculated as a percentage of the Customs Value (CV) of the imported goods. Depending on the product, the applicable duty rate can be anywhere from 0% to 10%, however the majority of goods attract a 5% duty rate.

Customs GST  is calculated at 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of the Customs Value (CV) PLUS the Duty PLUS the value of the International Transport and Insurance (T&I).

Duty and/or GST is only collected on imported goods where the value of the goods is above A$1000, OR where the goods include alcohol, tobacco or are prohibited/restricted products. Goods valued above A$1000 must be cleared through Customs and Border Protection by completing a formal Customs Entry.

Duty is a deterrent to buy in Australia and is applicable to all goods as administered under the legislation. Goods are NOT duty exempt simply because you can’t buy them in Australia, there is a complex evaluation process behind whether or not a product is detrimental to Australian industry and therefore deemed necessary to impose an import duty upon.

GSTis levied on all importations at the border in exactly the same manner as you would pay GST on goods you purchase locally within Australia.

Australia Post Consignments: If you have received a customs notice and request to complete a “B374 - Import Declaration (N10) – Post” then the shipper has already advised customs that your goods meet the above criteria.

General Airfreight Consignments: All goods arriving via general airfreight (i.e. Via ANY Airline) are required to have a formal customs entry lodged regardless of their value, however if the goods are under the AUD 1,000 threshold then we can apply the relevant legislation on your customs entry to exempt you from payment of any Duty/GST or Government entry fees.

Yes. The law requires that all goods – whether second hand or new, commercial or private – be subject to the assessment of customs duty and GST and checked for community protection risks.

Customs will stop your goods if they meet ANY of the below criteria:
  • 1. Have a value over AUD $1,000.
  • 2. Contain Alcohol or Tobacco of ANY quantity or value.
  • 3. Contain goods of Customs Interest.
  • 4. Contain any Customs Prohibited or Restricted Imports.


  • Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their discretion.

    Yes. However, you will need the unique Customs reference number for us to clear your consignment, as this number uniquely identifies your consignment within the customs system. You can obtain this number by calling customs on 1300 363 263 (Option 5, then 1) and requesting they verbally advise you the PPC (parcel post carding) reference for your consignment. It will start with an alpha and be followed by 6 numbers.

    Please Note: Unfortunately, we cannot do this on your behalf as you need to be the owner of the goods (not an agent) for customs to provide it to you.

    Once obtained, you can lodge online without the physical notice, just select “I did not receive this notice” where the form requests you to upload your Customs Notice.

    Please note it can take up to 72 hrs after your consignment has arrived in Australia for Customs to have processed your consignment and generated the above reference number. If they don’t have it available on your first call, keep calling back each day as their system updated each night.

    No. We only clear consignments arriving via Australia Post or general Air Freight via the commercial Airlines, that’s why we can offer such an inexpensive service. You must have received either a Customs Notice or an Airlines Air Waybill/freight arrival notification to use our service.

    When your goods are shipped from their origin via EMS, USPS or equivalent standard international mail services then you will receive a Customs Notice in the mail once your consignment has arrived in Australia.

    If you have received a “Bill of Lading” (as opposed to an Air Waybill) from your supplier then your consignment has been sent via general Seafreight and you cannot use our service.

    Once you receive the release emails from us your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance which is transmitted to Australia Post at 9am the next morning.

    From this point Australia Post officers take your consignment out of the customs held facility and put it back in their general delivery cycle, and they quote 1-7 business days for delivery based on the service level the goods were sent from the origin on.

    Tracking after Customs Clearance: The international tracking system will NOT change but remain as “Held in Customs” until your consignment physically leaves the Australia Post bond. It’s up to Australia Post when they actually schedule this to occur as they are only bound to deliver your consignment within 7 business days, therefore the exact day when they commence this process after clearance notification (as outlined above) is at their discretion.

    It’s not uncommon that the international tracking doesn’t change for anywhere up to 3-4 business days depending on the service level that the goods were posted on as Australia Post prioritises express consignments over standard ones.

    If you haven’t received the consignment within Australia Posts 7 business day delivery window then you can call them on 13 13 18 and quote your 13-digit tracking number to ascertain the progress of your delivery.

    No. Unfortunately due to the large volumes of international mail articles and Australia Post’s increased security measures they don’t allow importers to collect their parcels direct from the Australia Post bonded warehouse.

    You must wait for the goods to be delivered via Australia Post’s usual delivery cycles, however they will prioritise local deliveries in accordance with the service level that your goods were posted from the origin under. Hence, if your consignment was sent via international express then Australia Post will give it priority over other standard service level consignments.

    Yes. However, as we don’t have anything to do with the local delivery of your goods, you will need to call Australia Post on 13 13 18 and advise them of your new delivery address. You will need to provide them with your 13-digit tracking number which will be listed on your Customs Notice in the “Article Number” field.

    More FAQ’s

    Frequently Asked Questions

    No. Due to insurance liabilities we don’t provide local delivery of consignments, however you can arrange a courier to collect them on your behalf if you wish. Full collection instructions are provided to you in the release email we send to you upon completion of your customs clearance. If you’re using a courier, please also refer FAQ: How do I pay the airline port charges.

    Typically, Yes. However, each bond will have their own hours of operation during these times, which are subject to change. Our release emails contain the airline bonds contact phone number so if you’ll be attending outside of usual business hours, you can always give them a call to obtain their current weekend/public holiday opening hours before you arrange the collection of your goods. Storage charges will also accrue over the weekends and on public holidays.
    They’re all open 7 days a week typically from 5am to 8pm Mon-Fri and 6am to 3pm weekends and public holidays. However, each bond has their own specific hours of operation which may vary to the above and are subject to change.

    Our release emails contain the collection airline bonds contact phone number so you can always give them a call to obtain their current opening hours before you arrange the collection of your goods if it’s outside of normal business hours.
    While we pre-clear most consignments before they arrive, you won’t be able to collect the goods until the airline bond checks your cargo into their warehouse, which they usually have completed within 6hrs after flight arrival.

    For Airline AWB’s, two of the three possible airline bonds offer online cargo status information, Qantas and Menzies Aviation, where you can key in your AWB number to see if your goods have been checked in. If you don’t see your AWB listed on either of these sites, then either it hasn’t arrived or it may be at the third bond – Dnata, in which case you’ll need to call them on the phone number listed in our release emails to obtain this information.
    The airline bonds don’t have collection time slots like the wharf, it’s just first in first served. So the least busy time is between 4-5pm, as most of the freight forwarders have two runs per day, one early morning and one a lunch time, hence most of their trucks will have already left by 4pm and you should just walk in and out.
    You pay the port charges direct to the airline bond at the time of collection. If you’re arranging a courier, then you’ll need to either have the courier pay the charges on your behalf upon collection or call the bond to arrange pre-payment prior to sending your courier in.

    Each bond has their own payment processes, but all will accept credit cards. The bonds contact details are provided to you in our release email upon completion of your customs clearance.
    Typically, if your name is listed on the AWB, you’ll only need a copy of the Air Waybill and photo ID. You don’t need any customs documentation as the airlines utilise the same ICS (Custom’s Integrated Cargo System) as ourselves, hence they will already know that your AWB is customs cleared.

    If your collecting the cargo on behalf of another entity (company or individual) then you’ll also need a letter of authority from that entity for you to collect the goods on their behalf.

    The airline bonds differ in their requirements for 3rd party collections (e.g. some will accept a business card to link you to a company listed on the AWB, others will not), hence we always recommend you call the bond (whose contact details are provided to you in our release emails) prior to arrival to ensure your documentation meets their requirements for 3rd party release.
    Yes, they’ll usually start charging you storage 24hrs after midnight on the day of cargo check-in, which is usually completed within 6hrs of flight arrival. Storage rates differ slightly between the three different airline bonds, but as a guide Qantas charges $0.33/kg/day with a minimum of $48.40/day.
    Once we’ve completed your customs clearance, you’ll receive a release email which contains the airline bonds collection address and contact details. When you arrive, you should proceed to the reception office to pay your port charges and they will provide you with a collection docket.

    You then take that docket to the pick-up dock and provide it to the forklift drivers and they’ll recover your consignment from the bond and load your collection vehicle.

    Please note that if you’re bringing a car/van to collect your goods, the drivers will typically not hand load cargo for you, they will only fork it onto the ground beside your vehicle and you will need to break it down and load your vehicle.
    Almost any courier will provide this service, however be aware that they may charge you waiting time if there’s long lines when they arrive. You will also need to arrange for them to pay your port charges upon collection or you can pre-pay it before you book a courier. Please refer FAQ: How do I pay the airline port charges.