24hr Clearance | $70
3hr Clearance | $120
  • Submit Online in 5mins
  • No Customs Forms
  • No Tariff Classifications
  • No Hassles

Just submit your docs online and we do the rest.  Simple.

4hr Clearance | $150 Pickup Immediately
  • Submit Online in 5mins
  • No Customs Forms
  • Full Pickup Instructions
  • No Hassles

Just submit your docs online
and we do the rest.  Simple.


*Excludes any additional classified lines and 1.5% c/card surcharge applicable to all fees. Clearance fees exclude GST.

Why use eCustoms Broker?

eCustoms best


With 18 years of customs industry
experience, you're in safe hands.

Customs Broker fast


Australia's fastest customs broker,
clearing your goods in just 3hrs.

Customs Broker best


You fill in a 5min online form
and we do the rest. Simple.

Customs Broker save Money


We save over 83% of our clients duty and/or GST via legislative concessions.

As your personal customs broker, we're listening.


“Most people don’t have the time to deal with complex customs legislation.

So we've done all the heavy lifting for you by simplifying the process down to just 5 mins online.

Giving you more time for the things that you’d rather be doing!”


Greg Park

Customs Broker
Managing Director

Fully Licensed Customs Agents


Corporate: eCustoms Broker Pty Ltd is a fully licensed Customs Agent in accordance with Section 183CG of the Customs Act.

Corporate Licence No.: 01829C
ABN: 49 088 615 249


Personal: Individual Customs Brokers must also be personally licensed to lodge import declarations on behalf of clients. With 15 Yrs experience as a licensed customs broker, you're in safe hands.

My Personal Brokers Licence No.: 01545

Divider Line

Trusted by Corporations

SuperMe Australia
One Steel
Sydney Uni
Swiss Time Machine
Melbourne Uni
Channel Seven
Integrated Technology Partners Australia
Oxford Grammer School
Uni of WA
Tyco Water
St John Ambulance
National Measurement Institute
Hard Candy
Integra Health
Creative Activation
Double-Black Off Road
Ramsay Healthcare
United Bioresearch
Jem Pharmaceuticals

Customs Clearance and Customs Broker FAQ's

Why have my goods been stopped by Customs?

Australia Post: All consignments with a value exceeding AUD 1,000 arriving via international post require customs clearance for border security assessment and the collection of relevant duties/taxes.

Air Freight: All consignments, regardless of value, arriving via direct airfreight require customs clearance for border security assessment and the collection of relevant duties/taxes.

In addition to the above, Customs will also stop your goods if they meet ANY of the below criteria:

- Contain Alcohol or Tobacco of ANY quantity or value.
- Contain any goods of Customs Interest.
- Contain any Customs Prohibited or Restricted Imports.

Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their sole discretion.

How is Duty and GST calculated?

Customs Duty is calculated as a percentage of the Customs Value (CV) of the imported goods. Depending on the product, the applicable duty rate can be anywhere from 0% to 10%, however the majority of goods attract a 5% duty rate.

Customs GST is calculated at 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of the Customs Value (CV) PLUS the Duty PLUS the value of the International Transport and Insurance (T&I).

What are Customs Brokers?

When you import goods into Australia valued over AUD 1,000 then you’re required to lodge a formal import declaration. Customs brokers electronically lodge these declarations for you to ensure your compliance with the relevant import legislation applicable to your imported goods.

This covers all government legislation relating to the Australian Border Force (ABF or Customs), the ATO, Department of Agriculture and Water Resources (DAWR or Quarantine), CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora), Department of Infrastructure and any other relevant legislation that may be applicable to your particular imported goods.

Why use a Customs Broker?

Because a good customs broker will save you time and money, typically more than you pay them. While it’s not mandatory to use a customs broker to clear your imported goods, in most cases it’s certainly beneficial as outlined below.

SAVINGS: Customs brokers work to ensure you’re paying the least amount of duty/GST that’s legislatively permitted for the specific circumstances of your importation. And there’s many avenues available for us to do this.

For example, over 83% (avg.) of our postal import clients pay less to use us than self-lodgement of a B374 - Import Declaration (N10) – Post form.

TIME: We provide electronic customs clearance processing which is significantly faster than self-lodgement of an import declaration as this is a manual documentary process.

For example, we clear postal consignments in just 3hrs, but self- lodgement takes customs 8-10 business days to process.

SIMPLICITY: With customs brokers, you simply provide your import documentation and they do the rest. With eCustoms broker it’s even easier as you can submit online in just 5mins.

Self-lodgement requires you to complete the import declaration yourself, including applying the correct valuation and classifications of the goods based on your specific import circumstances.

LIABILITY: Using customs brokers also protects you from the risk of liability for lodging an erroneous import declaration, which can be anything up to a $12,000 strict liability fine.

The bottom line is that if you’re not 100% confident that you understand the legislation and know exactly what your lodging in your declaration, then you should use a customs broker.

What happens after Customs Clearance?

Australia Post: Once you receive the release emails from us, your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance and Australia Post is notified on the next business day to deliver your goods.

Air Freight: Once cleared, you’ll receive a release email including full collection instructions. You simply follow the instructions in the email to collect your goods from the nominated airline bond.

<< More FAQs >>

eCustoms Broker - Customs Clearance made Simple.