As Australia's only air freight exclusive customs broker
we offer industry sector expertise that's second to none.

Lowest Price Guarantee
As specialist brokers our pricing is highly competitive, but rest
assured if you find a cheaper comparative quote - we’ll beat it by 10%

It's Quick & Easy - You submit online (5mins), then we do the rest.

step 1 - Select your import method

Australia Post Parcels

For goods valued over AUD
1,000 that have been sent
via the origin country’s Intl
postal system (e.g. USPS).

If you have one of these
consignments you will have
received a 13-digit tracking
number from the sender
and/or a customs notice in
the mail.

Air Freight Cargo

Where goods have been
consigned from the origin
either directly with the
airlines or via a freight

If you have a direct air
freight consignment you will
have received an Air Waybill
from either your supplier or
freight forwarder.

FedEx Personal Effects

FedEx shipments containing
“personal effects”, being
goods that you’ve owned
and used
overseas for a
period of 12mths or more prior
to your arrival in Australia.

If you have one of these,
FedEx will have notified you
to contact an external broker
to clear your goods.

Why use e-Customs Broker?

eCustoms best


Over 17 years industry experience
ensures you’re in safe hands.

Customs Broker fast


Dedicated clearance timeframes
so it’s done on time every time.

Customs Broker best


Just fill in the 5min online form and we do the rest. It’s that simple.

Customs Broker save Money

Niche Specialists

Providing you with the highest possible industry knowledge and expertise.

With our customs brokers, it’s personal.

As a niche brokerage, specialising only in Australia Post, Direct Air Freight and FedEx Personal Effects consignments, we operate a little differently to other brokerages.

Most offer dozens of customs related services in an effort to accommodate every potential client, however we limit our industry focus in order to provide clients with the highest possible knowledge and expertise in our chosen sectors.

Developing personal relationships with key sector customs officers is essential to protecting our clients’ interests, yet this is near impossible if you’re liaising with scores of different government personnel in an attempt to cover every base.

Many of our clients are personal importers - often for the first time - and our appreciation of this fact is what sets us apart. Customs legislation can get quite complicated, so we focus on communicating it to our clients in easy to understand plain English without all the industry jargon.

Then we take it one step further by providing you with direct broker access, something that’s virtually unheard of in the industry, especially for smaller/personal clients. When you call us, you’ll be speaking directly to a licensed broker because one will (almost)
always answer the phone, myself included.

I believe the above provides our clients with excellence in customer service. So if you need a customs clearance agent within our niche market, give us a call today and experience the difference.


Greg Park

Senior Customs Broker
Client Services

Fully Licensed and Accredited


Corporate: e-Customs Broker Pty Ltd is a fully licensed Customs Brokerage in accordance with Section 183CG of the Customs Act.

Corporate Licence No.: 01829C
ABN: 49 088 615 249


Personal: Individual Customs Brokers must also be personally licensed under the Customs Act, to lodge import declarations on behalf of a client, as nominees of a corporately licensed entity.

My Personal Brokers Licence No.: 01545

Divider Line

Trusted by Corporations

SuperMe Australia
One Steel
Sydney Uni
Swiss Time Machine
Melbourne Uni
Channel Seven
Integrated Technology Partners Australia
Oxford Grammer School
Uni of WA
Tyco Water
St John Ambulance
National Measurement Institute
Hard Candy
Integra Health
Creative Activation
Double-Black Off Road
Ramsay Healthcare
United Bioresearch
Jem Pharmaceuticals

Customs Clearance and Customs Brokers

Why have my goods been stopped by Customs?

Air Freight: All consignments, regardless of value, arriving via direct airfreight require customs clearance for border security assessment and the collection of relevant duties/taxes.

Australia Post: All consignments with a value exceeding AUD 1,000 arriving via international post require customs clearance for border security assessment and the collection of relevant duties/taxes.

FedEx: All consignments arriving via FedEx that either contain Personal Effects or have a value exceeding AUD 1,000 require formal customs clearance for border security assessment and the collection of relevant duties/taxes.

In addition to the above, Customs will also stop your goods if they meet ANY of the below criteria:

- Contain Alcohol or Tobacco of ANY quantity or value.
- Contain any goods of Customs Interest.
- Contain any Customs Prohibited or Restricted Imports.

Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their sole discretion.

How is Duty and GST calculated?

Customs Duty is calculated as a percentage of the Customs Value (CV) of the imported goods. Depending on the product, the applicable duty rate can be anywhere from 0% to 10%, however the majority of goods attract a 5% duty rate.

Customs GST is calculated at 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of the Customs Value (CV) PLUS the Duty PLUS the value of the International Transport and Insurance (T&I).

What are Customs Brokers?

When you import goods into Australia valued over AUD 1,000 then you’re required to lodge a formal import declaration. Customs brokers electronically lodge these declarations for you to ensure your compliance with the relevant import legislation applicable to your imported goods.

This covers all government legislation relating to the Australian Border Force (ABF or Customs), the ATO, Department of Agriculture and Water Resources (DAWR or Quarantine), CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora), Department of Infrastructure and any other relevant legislation that may be applicable to your particular imported goods.

Why use Customs Brokers?

Because good customs brokers will save you time and money, typically more than you pay them. While it’s not mandatory to use a customs broker to clear your imported goods, in most cases it’s certainly beneficial as outlined below.

SAVINGS: Customs brokers work to ensure you’re paying the least amount of duty/GST that’s legislatively permitted for the specific circumstances of your importation. And there’s many avenues available for us to do this.

For example, over 83% (avg.) of our postal import clients pay less to use us than self-lodgement of a B374 - Import Declaration (N10) – Post form.

TIME: We provide electronic customs clearance processing which is significantly faster than self-lodgement of an import declaration as this is a manual documentary process.

For example, we clear postal consignments in just 3hrs, but self- lodgement takes customs 8-10 business days to process.

SIMPLICITY: With customs brokers, you simply provide your import documentation and they do the rest. With e-customs broker it’s even easier as you can submit online in just 5mins.

Self-lodgement requires you to complete the import declaration yourself, including applying the correct valuation and classifications of the goods based on your specific import circumstances.

LIABILITY: Using customs brokers also protects you from the risk of liability for lodging an erroneous import declaration, which can be anything up to a $12,000 strict liability fine.

The bottom line is that if you’re not 100% confident that you understand the legislation and know exactly what your lodging in your declaration, then you should use a customs broker.

What happens after Customs Clearance?

Air Freight: Once cleared, you’ll receive a release email including full collection instructions. You simply follow the instructions in the email to collect your goods from the nominated airline bond.

Australia Post: Once you receive the release emails from us, your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance and Australia Post is notified on the next business day to deliver your goods.

FedEx: Upon completion of your customs clearance, our servers immediately notify FedEx to dispatch your goods for delivery, which typically occurs on the next business day, providing you’re located within FedEx’s same day delivery zones.

Australia's No. 1 Online Customs Clearance Brokers