As Australia's only air freight exclusive customs broker
we offer industry sector expertise that's second to none.
Our Lowest Price Guarantee: As a specialist brokerage our pricing is highly
competitive, but rest assured we'll also price match any comparative quote.
Over 17 years industry experience
ensures you’re in safe hands.
Dedicated clearance timeframes
so it’s done on time every time.
Just fill in the 5min online form and we do the rest. It’s that simple.
Providing you with the highest possible industry knowledge and expertise.
As a niche brokerage, specialising only in Australia Post, Direct Air Freight and FedEx Personal Effects consignments, we operate a little differently to other brokerages.
Most offer dozens of customs related services in an effort to accommodate every potential client, however we limit our industry focus in order to provide clients with the highest possible knowledge and expertise in our chosen sectors.
Developing personal relationships with key sector customs officers is essential to protecting our clients’ interests, yet this is near impossible if you’re liaising with scores of different government personnel in an attempt to cover every base.
Many of our clients are personal importers - often for the first time - and our appreciation of this fact is what sets us apart. Customs legislation can get quite complicated, so we focus on communicating it to our clients in easy to understand plain English without all the industry jargon.
Then we take it one step further by providing you with direct broker access, something that’s virtually unheard of in the industry, especially for smaller/personal clients. When you call us, you’ll be speaking directly to a licensed broker because one will (almost)
always answer the phone, myself included.
I believe the above provides our clients with excellence in customer service. So if you need a customs clearance agent within our niche market, give us a call today and experience the difference.
Senior Customs Broker
Corporate: eCustoms Broker Pty Ltd is a fully licensed Customs Brokerage in accordance with Section 183CG of the Customs Act.
Corporate Licence No.: 01829C
ABN: 49 088 615 249
Personal: Individual Customs Brokers must also be personally licensed under the Customs Act, to lodge import declarations on behalf of a client, as nominees of a corporately licensed entity.
My Personal Brokers Licence No.: 01545
Bicycle Parts Importer
Great service....quick and very simple solution. Thank you for taking the headache away :) I will be using this company again next time.
…got me out of paying any customs fee's duties or GST.
I would highly recommend to anyone and everyone…took care of everything for me and cleared my product within a matter of hours... made the entire process quick and painless.
Really fast and responsive team…they were more than accommodating. Well worth the nominal fee they charge.
I just wanted to thank you for your awesome service. You were so helpful to me with all of my questions! I will definitely use you guys again & highly recommend you to others!
PMV Parts Importer
Don’t waste time and money trying to clear yourself, these guys are excellent. Awesome service, friendly advice, and great to deal with.
Guitar Parts Importer
They are really helpful, and the price is the most cheapest among other broker in Australia! Really recommended.
These guys are first rate who know their business…save you time and money. Every time I have used eCustoms Brokers I have had a great experience.
Working with eCustoms Broker has been so smooth and efficient. The service is simply excellent! Thank you so much for your quick response and extremely fast clearance of our goods.
Just wanted to say a massive thank you to whoever handled my consignment…I'm beyond satisfied. Extremely simple process, way faster than expected and saved me money... I am one incredibly grateful person today! Thank you times 1000!
I would like to thank [eCustoms Broker]…I couldn't have done it without you...It was all easy once I got to the airport everything had been done on your side and I got my consignment in 5 minutes.
The service has always been professional, friendly, and honest. In fact, [they] advised me of cheaper methods, where they could have easily made money off me instead. I highly recommend eCustoms Broker.
Air Freight: All consignments, regardless of value, arriving via direct airfreight require customs clearance for border security assessment and the collection of relevant duties/taxes.
Australia Post: All consignments with a value exceeding AUD 1,000 arriving via international post require customs clearance for border security assessment and the collection of relevant duties/taxes.
FedEx: All consignments arriving via FedEx that either contain Personal Effects or have a value exceeding AUD 1,000 require formal customs clearance for border security assessment and the collection of relevant duties/taxes.
In addition to the above, Customs will also stop your goods if they meet ANY of the below criteria:- Contain Alcohol or Tobacco of ANY quantity or value.
Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their sole discretion.
Customs Duty is calculated as a percentage of the Customs Value (CV) of the imported goods. Depending on the product, the applicable duty rate can be anywhere from 0% to 10%, however the majority of goods attract a 5% duty rate.
Customs GST is calculated at 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of the Customs Value (CV) PLUS the Duty PLUS the value of the International Transport and Insurance (T&I).
When you import goods into Australia valued over AUD 1,000 then you’re required to lodge a formal import declaration. Customs brokers electronically lodge these declarations for you to ensure your compliance with the relevant import legislation applicable to your imported goods.
This covers all government legislation relating to the Australian Border Force (ABF or Customs), the ATO, Department of Agriculture and Water Resources (DAWR or Quarantine), CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora), Department of Infrastructure and any other relevant legislation that may be applicable to your particular imported goods.
A good customs broker will save you time and money, typically more than you pay them. While it’s not mandatory to use a customs broker to clear your imported goods, in most cases it’s certainly beneficial as outlined below.
SAVINGS: Customs brokers work to ensure you’re paying the least amount of duty/GST that’s legislatively permitted for the specific circumstances of your importation. And there’s many avenues available for us to do this.
For example, over 83% (avg.) of our postal import clients pay less to use us than self-lodgement of a B374 - Import Declaration (N10) – Post form.
TIME: We provide electronic customs clearance processing which is significantly faster than self-lodgement of an import declaration as this is a manual documentary process.
For example, we clear postal consignments in just 3hrs, but self- lodgement takes customs 8-10 business days to process.
SIMPLICITY: With a customs broker, you simply provide your import documentation and they do the rest. With e-customs broker it’s even easier as you can submit online in just 5mins.
Self-lodgement requires you to complete the import declaration yourself, including applying the correct valuation and classifications of the goods based on your specific import circumstances.
LIABILITY: Using a customs broker also protects you from the risk of liability for lodging an erroneous import declaration, which can be anything up to a $12,000 strict liability fine.
The bottom line is that if you’re not 100% confident that you understand the legislation and know exactly what your lodging in your declaration, then you should use a customs broker.
Air Freight: Once cleared, you’ll receive a release email including full collection instructions. You simply follow the instructions in the email to collect your goods from the nominated airline bond.
Australia Post: Once you receive the release emails from us, your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance and Australia Post is notified on the next business day to deliver your goods.
FedEx: Upon completion of your customs clearance, our servers immediately notify FedEx to dispatch your goods for delivery, which typically occurs on the next business day, providing you’re located within FedEx’s same day delivery zones.
Australia's No. 1 Online Customs Broker