Need Customs Clearance in Australia?
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Experience the difference today.

As Australia’s one and only air freight exclusive customs broker,
we offer industry sector expertise that’s second to none.

The process is simple: You submit online (5mins), then we do the rest.

Need help or advice? Call us and speak directly to a licensed customs broker.

step 1 - Select your import method for full costs and processes


Which import method do I have?

Australia Post / International Parcels relates to any goods valued over AUD 1,000 that have
been sent via the origin country’s international postal system (e.g. USPS). If you have one
of these consignments you will have received a 13-digit tracking number from the sender
and/or a customs letter in the mail.

Direct Air Freight / Airline Cargo refers to when your goods have been consigned either
directly with the airlines or via a freight forwarder. If you have a direct air freight
consignment you will have received an air waybill from either your supplier or freight

FedEx Personal Effects refers to consignments arriving via FedEx that contain ‘personal
effects’ - which are goods that you’ve owned and used overseas for a period of 12mths or
more prior to your arrival in Australia. FedEx will have notified you to contact an external
broker to clear your goods.

Why use eCustoms Brokers?

eCustoms best


Over 17 years industry experience
ensures you’re in safe hands.

Customs Broker fast


Dedicated clearance timeframes
so it’s done on time every time.

Customs Broker best


Just fill in the 5min online form and
we do the rest. It’s that simple.

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Niche Specialists

Providing you with the highest possible
industry knowledge and expertise.

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Trusted by Corporations

SuperMe Australia
One Steel
Sydney Uni
Swiss Time Machine
Melbourne Uni
Channel Seven
Integrated Technology Partners Australia
Oxford Grammer School
Uni of WA
Tyco Water
St John Ambulance
National Measurement Institute
Hard Candy
Integra Health
Creative Activation
Double-Black Off Road
Ramsay Healthcare
United Bioresearch
Jem Pharmaceuticals

Customs Clearance and Import Operations in Australia

A good percentage of Australian residents and businesses we deal with are postal importers, who purchase goods online and have them shipped to Australia typically by USPS, as the US is a major Australian import origin.

International postal consignments are a door to door service – excluding customs clearance of course – however there’s only four major customs international mail gateway facilities being in Sydney, Melbourne, Brisbane and Perth.

If you live anywhere else in Australia and your mail article is valued at over AUD $1000, then upon arrival, your consignment will be held at one of these locations and customs will issue you with a physical notice in the mail from there, requesting your completion of a “B374 - Import Declaration (N10) – Post” or assigning a customs broker to facilitate it for you.

Once your consignment has been customs cleared and you’re paid any relevant duty/GST liable on the goods, Australia Post will deliver the goods locally within Australia as free cargo. You can still track the delivery of your consignment via the same origin providers international tracking (e.g. USPS, China Post etc.) that you’ve previously used.

Some consignments (but not all) will also be transferred into Australia Post’s tracking system so you may be able to receive more detailed information from their website directly instead of relying on origin based international postal agencies like USPS as they typically don’t provide detailed tracking information after the goods have arrived in Australia.

One would assume that because Customs Hose in Canberra is the departments headquarters that the ACT is also the most well serviced location in Australia for importers, but this is not the case. While our capital city boasts an international airport, most cargo destined for Canberra first arrives into Sydney and is then onforwarded by domestic flights or road freight to Canberra for local residential delivery.

Australia’s No. 1 Online Customs Broker