Need a Personal Effects Customs Clearance?
If it’s arrived via FedEx, we can clear it.

Our customs brokers clear cargo arriving via:


Personal Effects

Australia Post

International Parcels

Direct Airfreight

Airline Cargo

ShopMate customs clearance

FedEx Personal Effects (PE’s) clearances made simple.
Just submit online, we customs clear and FedEx delivers.

How It Works

Personal Customs Broker1. You Lodge Online - 5 mins

Complete a simple online form to attach
your FedEx documents and your completed
Personal Effects Declaration. You’re done!

Customs Clearance2. We Customs Clear - 4hrs

We electronically lodge import
declarations with both Customs
and Quarantine for your PE’s.

eCustoms with experience3. FedEx Delivers

We notify you by email and
FedEx delivers to your door.
It's that simple.

Australia’s No. 1 Online Customs Broker

What You Need

1 Your FedEx Documents

This will be exactly the same documentation
you’ve provided/received from FedEx to ship
the consignment from the origin.

It will typically include your FedEx Air Waybill
and FedEx Invoice that lists the quantity,
description and value of the goods in your consignment.

2Your Personal Effects Declaration

Just download the B534 Customs Declaration
(it’s a fillable PDF), complete and then upload
it via the online portal.

If you’re unsure about any of the questions,
don’t worry, just give us a call (1800 670 978)
and we’ll be glad to assist you.

What It Costs

Customs Broker costOur Professional Fees

  • Customs Entry Lodgement - $195
  • Dept. of Agriculture (Quarantine)
  • Entry Lodgement - $95
  • eCustoms cost FedEx & Dept. of Agriculture Fees

  • FedEx Handover Fee - $50
  • Dept. of Agriculture docs. assessment - $30
  • Quarantine Inspection (if required) - $30
  • Customs Duty/GST is not payable on Personal Effects, providing they have been owned and used overseers for a
    period of 12mth proceeding the owner’s arrival in Australia. Goods less than 12mths old are Duty/GST payable.

    Customs Broker cost What Happens Once I Lodge Online?

    Upon receipt, we request handover documentation from FedEx, which is typically provided within a few
    hours, then we proceed as per below:

    1. 1. Lodge both Customs and Dept. of Agriculture (mandatory) entries within 4hrs.
    2. 2. Dept. of Agriculture evaluates your documents (usually under 24hrs) and issues either a release direction or an inspection direction.
    • If Released:FedEx dispatches your consignment on their next delivery cycle, typically within 24hrs.
    • If Inspection:Conducted at FedEx, typically on the next business day, then dispatched for delivery.

    In either instance, upon receipt of the Dept. of Agriculture directive, we’ll send you a notification email including all relevant Customs/Quarantine documentation. You can then monitor the delivery of your consignment via FedEx tracking.

    Start Clearance Now

    *Excludes additional classified lines and 1.5% c/card surcharge applicable to all fees. FedEx and Professional Fees exclude GST.

    Trusted by Corporations

    SuperMe Australia
    One Steel
    Sydney Uni
    Swiss Time Machine
    Melbourne Uni
    Channel Seven
    Integrated Technology Partners Australia
    Oxford Grammer School
    Uni of WA
    Tyco Water
    St John Ambulance
    National Measurement Institute
    Hard Candy
    Integra Health
    Creative Activation
    Double-Black Off Road
    Ramsay Healthcare
    United Bioresearch
    Jem Pharmaceuticals

    FedEx Personal Effects, handled personally

    As a specialist brokerage with a primary focus on FedEx Personal Effects (PE’s)
    consignments, we operate a little differently to other brokers.

    Most other brokerages offer every possible industry related service in order to facilitate
    the largest possible potential customer base, however we limit our focus in order to
    provide the highest possible knowledge and expertise in our chosen sectors.

    This approach most notably translates into cost savings for our clients, because we’re
    able to develop personal relationships with key FedEx operations staff across Australia.
    Relationships that often result in waiving storage costs for our clients when Customs
    and/or Quarantine hold consignments for extended periods beyond anyone’s control, as
    they commonly do.

    As PE’s specialists, many of our clients are personal importers - often for the first time
    and our appreciation of this reality is another aspect that sets us apart. Customs
    legislation can get quite complicated, so we endeavor to cut through all the mumbo
    jumbo to communicate client obligations in plain and simple English.

    We strongly believe in providing exceptional customer service. Which means giving the
    right information the first time, so when you call us, you’ll be speaking directly to a
    licensed broker because one will (almost) always answer the phone, myself included.

    So if you need a Personal Effects customs clearance agent for your FedEx consignment,
    give us a call and experience the difference today.

    Greg Park

    Senior Customs Broker
    Client Services

    Fully Licensed and Accredited

    Corporate: eCustoms Broker Pty Ltd is a
    fully licensed Customs Brokerage in
    accordance with Section 183CG of the
    Customs Act.

    Corporate Licence No.: 01829C
    ABN: 49 088 615 249

    Personal: Individual Customs Brokers
    must also be personally licensed under
    the Customs Act, to lodge import
    declarations on behalf of a client, as
    nominees of a corporately licensed entity.

    My Personal Brokers Licence No.: 01545

    Why use eCustoms Brokers?

    eCustoms best


    Over 17 years industry experience
    ensures you’re in safe hands.

    Customs Broker fast


    Dedicated clearance timeframes
    so it’s done on time every time.

    Customs Broker best


    Just fill in the 5min online form and
    we do the rest. It’s that simple.

    Customs Broker save Money

    Niche Specialists

    Providing you with the highest possible
    industry knowledge and expertise.