Complete a simple online form to attach
your FedEx documents and your completed
Personal Effects Declaration. You’re done!
We electronically lodge import
declarations with both Customs
and Quarantine for your PE’s.
We notify you by email and
FedEx delivers to your door.
It's that simple.
Australia’s No. 1 Online Customs Broker
Just download the B534 Customs Declaration
(it’s a fillable PDF), complete and then upload
it via the online portal.
If you’re unsure about any of the questions,
don’t worry, just give us a call (1800 670 978)
and we’ll be glad to assist you.
Customs Duty/GST is not payable on Personal Effects, providing they have been owned and used overseers for a
period of 12mth proceeding the owner’s arrival in Australia. Goods less than 12mths old are Duty/GST payable.
Upon receipt, we request handover documentation from FedEx, which is typically provided within a few
hours, then we proceed as per below:
In either instance, upon receipt of the Dept. of Agriculture directive, we’ll send you a notification email including all relevant Customs/Quarantine documentation. You can then monitor the delivery of your consignment via FedEx tracking.
*Excludes additional classified lines and 1.5% c/card surcharge applicable to all fees. FedEx and Professional Fees exclude GST.
Bicycle Parts Importer
Great service....quick and very simple solution. Thank you for taking the headache away :) I will be using this company again next time.
…got me out of paying any customs fee's duties or GST.
I would highly recommend to anyone and everyone…took care of everything for me and cleared my product within a matter of hours... made the entire process quick and painless.
Really fast and responsive team…they were more than accommodating. Well worth the nominal fee they charge.
I just wanted to thank you for your awesome service. You were so helpful to me with all of my questions! I will definitely use you guys again & highly recommend you to others!
PMV Parts Importer
Don’t waste time and money trying to clear yourself, these guys are excellent. Awesome service, friendly advice, and great to deal with.
Guitar Parts Importer
They are really helpful, and the price is the most cheapest among other broker in Australia! Really recommended.
These guys are first rate who know their business…save you time and money. Every time I have used eCustoms Brokers I have had a great experience.
Working with eCustoms Broker has been so smooth and efficient. The service is simply excellent! Thank you so much for your quick response and extremely fast clearance of our goods.
Just wanted to say a massive thank you to whoever handled my consignment…I'm beyond satisfied. Extremely simple process, way faster than expected and saved me money... I am one incredibly grateful person today! Thank you times 1000!
I would like to thank [eCustoms Broker]…I couldn't have done it without you...It was all easy once I got to the airport everything had been done on your side and I got my consignment in 5 minutes.
The service has always been professional, friendly, and honest. In fact, [they] advised me of cheaper methods, where they could have easily made money off me instead. I highly recommend eCustoms Broker.
As a specialist brokerage with a primary focus on FedEx Personal Effects (PE’s)
consignments, we operate a little differently to other brokers.
Most other brokerages offer every possible industry related service in order to facilitate
the largest possible potential customer base, however we limit our focus in order to
provide the highest possible knowledge and expertise in our chosen sectors.
This approach most notably translates into cost savings for our clients, because we’re
able to develop personal relationships with key FedEx operations staff across Australia.
Relationships that often result in waiving storage costs for our clients when Customs
and/or Quarantine hold consignments for extended periods beyond anyone’s control, as
they commonly do.
As PE’s specialists, many of our clients are personal importers - often for the first time
and our appreciation of this reality is another aspect that sets us apart. Customs
legislation can get quite complicated, so we endeavor to cut through all the mumbo
jumbo to communicate client obligations in plain and simple English.
We strongly believe in providing exceptional customer service. Which means giving the
right information the first time, so when you call us, you’ll be speaking directly to a
licensed broker because one will (almost) always answer the phone, myself included.
So if you need a Personal Effects customs clearance agent for your FedEx consignment,
give us a call and experience the difference today.
Over 17 years industry experience
ensures you’re in safe hands.
Dedicated clearance timeframes
so it’s done on time every time.
Just fill in the 5min online form and
we do the rest. It’s that simple.
Providing you with the highest possible
industry knowledge and expertise.