Complete a simple form to attach your
Air Waybill and your Suppliers Invoice.
Then you’re done!
We assess your goods to minimise
your Duty/GST payable, and then
electronically lodge with Customs
Once completed, we email you
all customs release documents
and full collection instructions.
Australia’s No. 1 Online Customs Broker
No Purchase Receipt or Invoice? No Problem
If you don’t have a Customs accepted document
then you can create your own Personal Contents
A PCD is a specifically formatted document that
lists all the goods in your consignment
(download template ).
Then attach your completed PCD online in lieu of
a Suppliers Receipt or Invoice and you’re done.
All brokers are not the same. Our job is to work the
legislation in your favour, and there’s many avenues.
We clear over 83% of imports (12mth avg.) with zero
duty and/or GST applicable goods.
Airline Air Waybills (Direct Master AWB)
Import Terminal Fee: $0.528/kg (Min $52.80)
Import Document Fee: $53.90
Total Cost: $107.79 (Qantas rates ≤ 100kgs)
Bicycle Parts Importer
Great service....quick and very simple solution. Thank you for taking the headache away :) I will be using this company again next time.
…got me out of paying any customs fee's duties or GST.
I would highly recommend to anyone and everyone…took care of everything for me and cleared my product within a matter of hours... made the entire process quick and painless.
Really fast and responsive team…they were more than accommodating. Well worth the nominal fee they charge.
I just wanted to thank you for your awesome service. You were so helpful to me with all of my questions! I will definitely use you guys again & highly recommend you to others!
PMV Parts Importer
Don’t waste time and money trying to clear yourself, these guys are excellent. Awesome service, friendly advice, and great to deal with.
Guitar Parts Importer
They are really helpful, and the price is the most cheapest among other broker in Australia! Really recommended.
These guys are first rate who know their business…save you time and money. Every time I have used eCustoms Brokers I have had a great experience.
Working with eCustoms Broker has been so smooth and efficient. The service is simply excellent! Thank you so much for your quick response and extremely fast clearance of our goods.
Just wanted to say a massive thank you to whoever handled my consignment…I'm beyond satisfied. Extremely simple process, way faster than expected and saved me money... I am one incredibly grateful person today! Thank you times 1000!
I would like to thank [eCustoms Broker]…I couldn't have done it without you...It was all easy once I got to the airport everything had been done on your side and I got my consignment in 5 minutes.
The service has always been professional, friendly, and honest. In fact, [they] advised me of cheaper methods, where they could have easily made money off me instead. I highly recommend eCustoms Broker.
Typically, if your name is listed on the AWB, you’ll only need a copy of the Air Waybill and photo ID. You don’t need any customs documentation as the airlines utilise the same ICS (Custom’s Integrated Cargo System) as ourselves, hence they will already know that your AWB is customs cleared.
If your collecting the cargo on behalf of another entity (company or individual) then you’ll also need a letter of authority from that entity for you to collect the goods on their behalf.
The airline bonds differ in their requirements for 3rd party collections (e.g. some will accept a business card to link you to a company listed on the AWB, others will not), hence we always recommend you call the bond (whose contact details are provided to you in our release emails) prior to arrival to ensure your documentation meets their requirements for 3rd party release.
You pay the port charges direct to the airline bond at the time of collection. If you’re arranging a courier, then you’ll need to either have the courier pay the charges on your behalf upon collection or call the bond to arrange pre-payment prior to sending your courier in.
Each bond has their own payment processes, but all will accept credit cards. The bonds contact details are provided to you in our release email upon completion of your customs clearance.
The airline bonds don’t have collection time slots like the wharf, it’s just first in first served. So the least busy time is between 4-5pm, as most of the freight forwarders have two runs per day, one early morning and one a lunch time, hence most of their trucks will have already left by 4pm and you should just walk in and out.
While we pre-clear most consignments before they arrive, you won’t be able to collect the goods until the airline bond checks your cargo into their warehouse, which they usually have completed within 6hrs after flight arrival.
For Airline AWB’s, two of the three possible airline bonds offer online cargo status information, Qantas and Menzies Aviation, where you can key in your AWB number to see if your goods have been checked in. If you don’t see your AWB listed on either of these sites, then either it hasn’t arrived or it may be at the third bond – Dnata, in which case you’ll need to call them on the phone number listed in our release emails to obtain this information.
They’re all open 7 days a week typically from 5am to 8pm Mon-Fri and 6am to 3pm weekends and public holidays. However, each bond has their own specific hours of operation which may vary to the above and are subject to change.
Our release emails contain the collection airline bonds contact phone number so you can always give them a call to obtain their current opening hours before you arrange the collection of your goods if it’s outside of normal business hours.
That’s okay, just upload them all via the online form.
Depending on the circumstances, customs legislation may require a separate entry lodged for each supplier/consignee combination inter alia. Our brokers will evaluate your specific import circumstances and process your consignment in the most cost-effective manner that’s in accordance with legislative requirements.
No. Due to insurance liabilities we don’t provide local delivery of consignments, however you can arrange a courier to collect them on your behalf if you wish. Full collection instructions are provided to you in the release email we send to you upon completion of your customs clearance. If you’re using a courier, please also refer FAQ: How do I pay the airline port charges.