Once we’ve completed your customs clearance, you’ll receive a release email which contains the airline bonds collection address and contact details. When you arrive, you should proceed to the reception office to pay your port charges and they will provide you with a collection docket.
You then take that docket to the pick-up dock and provide it to the forklift drivers and they’ll recover your consignment from the bond and load your collection vehicle.
Please note that if you’re bringing a car/van to collect your goods, the drivers will typically not hand load cargo for you, they will only fork it onto the ground beside your vehicle and you will need to break it down and load your vehicle.
