While we pre-clear most consignments before they arrive, you won’t be able to collect the goods until the airline bond checks your cargo into their warehouse, which they usually have completed within 6hrs after flight arrival.
For Airline AWB’s, two of the three possible airline bonds offer online cargo status information, Qantas and Menzies Aviation, where you can key in your AWB number to see if your goods have been checked in. If you don’t see your AWB listed on either of these sites, then either it hasn’t arrived or it may be at the third bond – Dnata, in which case you’ll need to call them on the phone number listed in our release emails to obtain this information.
