Need a Customs Clearance Broker for your goods?
We can save you Time, Money & Hassle.

We provide customs clearance services for:

ShopMate

Consignments

Australia Post

International Parcels

Direct Airfreight

Airline Cargo

ShopMate customs clearance

ShopMate customs clearance made simple.
You submit online and we have it cleared in 4hrs.

How It Works

Personal Customs Broker1. You Lodge Online - 5 mins

Complete a simple form to attach
your ShopMate invoice and your
purchase receipt. You're done!

Customs Clearance2. We Customs Clear - 4hrs

We assess your goods to minimise
your Duty/GST payable, and then
electronically lodge with Customs.

eCustoms with experience3. ShopMate Delivers

We notify you by email and
ShopMate delivers to your door.
It's that simple.

Australia’s No. 1 Online Customs Broker

What You Need

1 Your ShopMate Invoice

ShopMate Invoice

2Your Purchase Receipt or Invoice

No Purchase Receipt or Invoice? No Problem

If you don’t have a Customs accepted document
then you can create your own Personal Contents
Declaration (PCD).

A PCD is a specifically formatted document that
lists all the goods in your consignment
(download template ).

Then attach your completed PCD online in lieu of
a Suppliers Receipt or Invoice and you’re done.

What It Costs

Customs Broker costOur Professional Fees | $90

All brokers are not the same. Our job is to work the
legislation in your favour, and there’s many avenues.

We clear over 83% of imports (12mth avg.) with zero
duty and/or GST applicable goods.

eCustoms cost Customs & Government Fees

  • Goods < $1,000 = Nil (Conditions apply)
  • Goods > $1,000 = 5% Duty, 10% GST + $83 Gov Fee
  • Goods > $10,000 = 5% Duty, 10% GST + $152 Gov Fee
  • Start Clearance Now

    *Excludes additional classified lines and 1.5% c/card surcharge applicable to all fees. Customs Clearance excludes GST.

    Trusted by Corporations

    Frequently Asked Questions

    Yes. You don’t need to be a company to use us. In fact, we have more personal importers than business importers. Personal importations are treated exactly the same as business importations for customs purposes.

    Customs Duty  is calculated as a percentage of the Customs Value (CV) of the imported goods. Depending on the product, the applicable duty rate can be anywhere from 0% to 10%, however the majority of goods attract a 5% duty rate.

    Customs GST  is calculated at 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of the Customs Value (CV) PLUS the Duty PLUS the value of the International Transport and Insurance (T&I).

    Duty and/or GST is only collected on imported goods where the value of the goods is above A$1000, OR where the goods include alcohol, tobacco or are prohibited/restricted products. Goods valued above A$1000 must be cleared through Customs and Border Protection by completing a formal Customs Entry.

    Duty is a deterrent to buy in Australia and is applicable to all goods as administered under the legislation. Goods are NOT duty exempt simply because you can’t buy them in Australia, there is a complex evaluation process behind whether or not a product is detrimental to Australian industry and therefore deemed necessary to impose an import duty upon.

    GSTis levied on all importations at the border in exactly the same manner as you would pay GST on goods you purchase locally within Australia.

    Australia Post Consignments: If you have received a customs notice and request to complete a “B374 - Import Declaration (N10) – Post” then the shipper has already advised customs that your goods meet the above criteria.

    General Airfreight Consignments: All goods arriving via general airfreight (i.e. Via ANY Airline) are required to have a formal customs entry lodged regardless of their value, however if the goods are under the AUD 1,000 threshold then we can apply the relevant legislation on your customs entry to exempt you from payment of any Duty/GST or Government entry fees.

    Yes. The law requires that all goods – whether second hand or new, commercial or private – be subject to the assessment of customs duty and GST and checked for community protection risks.

    Customs will stop your goods if they meet ANY of the below criteria:

  • 1. Have a value over AUD $1,000.
  • 2. Contain Alcohol or Tobacco of ANY quantity or value.
  • 3. Contain goods of Customs Interest.
  • 4. Contain any Customs Prohibited or Restricted Imports.

  • Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their discretion.

    No. Customs only “pauses” your original delivery contact with the supplier, they don’t terminate it and initiate a new one, hence your goods will continue to be delivered in accordance with the original service level contract with which they were sent from the origin.

    Yes. The law requires that all goods – whether second hand or new, commercial or private – be subject to the assessment of customs duty and GST and checked for community protection risks.

    Duty and/or GST is only collected on imported goods where the value of the goods is above A$1000, OR where the goods include alcohol, tobacco or are prohibited/restricted products. Goods valued above A$1000 must be cleared through Customs by completion of a formal Customs Entry.

    If you have received a Customs Notice then the shipper has already advised customs that your goods meet these criteria.

    That’s okay, just upload them all via the online form.

    Depending on the circumstances, customs legislation may require a separate entry lodged for each supplier/consignee combination inter alia. Our brokers will evaluate your specific import circumstances and process your consignment in the most cost-effective manner that’s in accordance with legislative requirements.

    Once you receive the release email from us, your consignment is clear and our servers automatically notify ShopMate of the release.

    Your consignment will then be delivered to your door by ShopMate’s delivery agent, StarTrack couriers, who typically take 24-72hrs depending on how close you live to their bonded location of the cargo in the arriving capital city. Interstate deliveries may experience extended transit times

    No. Unfortunately, due to the large volumes of ShopMate articles and increased security measures they don’t allow importers to collect their parcels.

    You must wait for the goods to be delivered via ShopMate’s delivery agent, StarTrack Couriers on their next delivery cycle to your area. Typically, local delivery takes 24-72hrs depending on how close you live to StarTrack’s bonded location of the cargo in the arriving capital city. Interstate deliveries may experience extended transit times.

    Yes. However, as we don’t have anything to do with the local delivery of your goods, you will need to call ShopMate on 1300 624 475 and advise them of your new delivery address.

    If you’re not home and your parcel requires a signature, then StarTrack will leave a delivery attempt notification in your letterbox and you will need to call the number on the card to arrange redelivery.